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Business Profile

Collections Agencies

R & R Professional Recovery, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for R & R Professional Recovery, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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R & R Professional Recovery, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/21/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a notice that I have a collection from RANDRECOVERY on my credit report. It says it was opened on 08/01/2018 for $156.00 with account number starting in ********** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the FCRA and FDCPA.

      I would like for this collection to be removed asap or I will file a CFPB and FTC report.

      Business Response

      Date: 03/21/2023

      The claimant does have an account here for many years. We have confirmed this information with her. Since the account is so old, we will close it and have it removed from her credit.

       

    • Initial Complaint

      Date:12/11/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August **** I was t-boned by a driver and it was ruled her fault. I had personal injury atty *** ******** in Indianapolis Indiana. All bills from hospital and follow up visits were submitted and paid by American Family insurance. I have never seen a bill from naab road surgical. I did not have surgery. I was followed up by ******* ******** brain and spine. If bill late not my fault send info to American family insurance or *** ******** I am not responsible and need off credit report immediately!

      Business Response

      Date: 01/09/2023

      Business Response /* (1000, 5, 2022/12/19) */
      We have closed this account and deleted it from the credit bureaus.

    • Initial Complaint

      Date:10/03/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Misleading False Reporting This account is negligently and inaccurately reporting failing to comply to 15 USC 1681.
      RANDRECOVERY
      Account Number: DXXXXX
      Delete this unverified and misleading account.

      Business Response

      Date: 10/27/2022

      Business Response /* (1000, 5, 2022/10/06) */
      The claimant has disputed this bill with our agency. We have confirmed that the bill is correct with the medical provider. The claimant never gives a reason why the bill is wrong or not owed. We have sent detailed information to the claimant explaining the bill. There is nothing misleading here, the bill is owed.

    R & R Professional Recovery, Inc. is NOT a BBB Accredited Business.

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