Complaints

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• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had bathkrafters come out to renovate our old bathroom. ***** (business owner) told us in the contract that there is a warranty included for any leaks. This gave us extra peace of mind at the time. Shortly after the work was finished by bathkrafters we found out that the toilet they did is leaking. The reason for the leak is that they made the floor higher but never adjusted the toilet piping to fit the floors new height. Luckily it is a pretty minor leak but needless to say its a leak and it has completely ruined a big chunk of our ceiling over ******* we gave ***** a call a few weeks after the bathroom renovation was finished to let him know about the leak. He said that he is not fixing it and that we as the homeowner are at fault. So we will be paying thousands of dollars more to fix the leak.

  Business Response

  Date: 08/09/2024

  In starting my response to this complaint I would like to make it clear that my company offers a one year warranty on all labor included in our jobs. The person who issued the complaint was not the person who signed the contract on May 17, 2021. The job was started on June 24, 2021 and ended on July 9, 2021 when we received the final payment. As you can see by the inclosed text messages that I received 18 months after the job was finished I don't feel that my company is responsible for any damages. I have included a copy of my response. I feel that a one year warranty is pretty much a standard in the industry. If had been notified within the warranty period we would have been glad to take care of thew problem. 

  Thanks

  ****** ********

   

   

  Customer Answer

  Date: 08/09/2024

   
  Complaint: 22069266
  
  I am rejecting this response because:

  The leak happened immediately after you finished the work and you are 100% responsible. You just dont want to admit it. Multiple licensed plumbers have come out to take a look at the leak and all of them have said that you, Bathkrafters, are responsible. We wouldnt accuse you unless we are 100% sure. And we are! And weve spent thousands trying to fix it! We did not call 18 months after the work was finished that is also a lie! It took a while for us to realize the leak because it was slow and took time to damage the ceiling.
  

  Any customer that pays a licensed contractor $13,000 to put in a bathroom should not be calling back about a leak at all. You shouldnt even have a license! Future customers should be aware of what happened to us and your lack of accountability!

  You put the toilet in without adjusting the height of the piping to match the new height of the floor that you put in! Which makes sense because you are not a plumber. Youre a contractor that pays another party to do the plumbing.

  It was a huge mistake choosing your company!
  

  This letter is from the signed party that paid for the bathroom to be renovated in full.

  Sincerely,
  
  ***** **** and her son ******* ****

  Customer Answer

  Date: 08/29/2024

  BathKrafters, LLC
  
  A Division of ***********************
  ***********************************************>************* 21208
  ************
  MHIC#******
  
  May 3cx, 2021
  ***** ****
  *********************
  *************** 21208
  ****************************
  ************
  
  PROPOSAL/CONTRACT
  Demolition
  
  1. Remove tub and faucet
  2. Remove toilet
  3. Remove exhaust fan
  4. Remove vanity and faucet
  5. Remove medicine cabinet
  6. Remove light above mirror
  7. Remove wall tile on tub surround
  8. Remove floor tile
  9. Remove all debris from job site
  
  Construction
  
  1. Supply and install **** ***** brushed nickel posi temp shower faucet
  2. Supply and build custom shower mud pan with rubber liner and new drain
  3. Supply and install dura rock cement board on bathroom floor
  4. Supply and install ******** on tub walls
  5. Supply and seal all seems
  6 Supply and install 95 sq ft of ceramic tile on shower walls ($2.50 per sq ft allowed)
  7. Supply and install 90 sq ft of ceramic tile on bathroom floor ($2.50 per sq ft allowed)
  8. Supply and install 15 sq ft of ceramic tile on shower pan ($10.00 per sq ft allowed)
  9. Supply and grout all tile
  10 Supply and install light in shower
  11 Supply and install Broan 80 CFM exhaust fan
  ********* and install Wolf Dartmouth 48 vanity per picture (Pewter paint grey or grey stain)
  13 Supply and install MSI brand level 1 quartz counter top with 4 backsplash
  14 Supply and install **** ****** 4 spread vanity faucet
  15 Supply and build linen closet with byfold doors
  16 Supply and install base board moldings
  17 Install light fixture and mirror (Supplied by owner)
  18 Supply and install Kohler comfort height toilet
  19 Supply and install clear glass shower sliding doors
  20 Supply and paint bathroom
  
  CONDITIONS OF CONTRACT
  
  All material is guaranteed to be as specified. All work to be completed in a workmanlike manner according to standard
  practices. Only the work specified on this contract is to be done. No permits will be pulled for this job. Any alteration or
  deviation from above specifications involving extra costs (Labor or Materials) will be executed only upon written
  orders, and will become an extra charge over and above this contract.($100.00 per change plus labor and materials) In
  the event that unforeseen situations occur during the course of the job, billing will be done at a time plus material
  cost. All agreements are contingent upon strikes, accidents or delay beyond our control. All work is to be
  completed in a timely manner. This contract is subject to acceptance within 10 days and is void thereafter at the option
  of the undersigned. Interest could be applied if balance is not paid in full upon completion of job. All material will
  become property of owner once installed.
  In the event that BathKrafters, LLC is not paid in accordance with the terms of this contract, interest on all outstanding
  monies owed will accrue at the rate of 18%. If suit or alternative dispute resolution proceedings are brought by
  BathKrafters, LLC for the recovery of any payment due under this contract, or if BathKrafters, LLC engages an attorney
  for purposes of collecting any payment due under this contract, BathKrafters, LLC shall be entitled to recover its court
  costs, arbitration fees, attorneys' fees, expert fees and interest.
  
  TOTAL PRICE $11,745.00
  Draw schedule as follows:
  
  All materials supplied for job are under warranty by the manufacture. Bathkrafters,
  LLC guaranties all workmanship to be of top quality, and will service the same if a
  problem occurs.
  1. Deposit at Signing of Contract-----$1,500.00
  2. Upon start of job $2,415.00
  3. Upon completion of rough in $3,915.00
  3. Upon completion of job------------- $3,915.00
  Acceptance of Proposal
  
  The above prices, specifications and conditions are hereby accepted. You areAuthorized
  
  to do the work as specified. Payment will be made as Outlined
  
  Issued By:_____________________Date__________
  Accepted By:___________________Date__________

  Business Response

  Date: 09/03/2024

  I have a complete call and text log of all comunications from this person and I was never notified of any leak. The first text message I received about a problem was 18 months after the job was completed. This person making the complaint is also sending me email messages under a fictitious name. I don't appreciate being harassed.