Complaints

This profile includes complaints for Leverage Contractors, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Leverage Contractors, Inc.

  7424 Prince George Rd Pikesville, MD 21208-5710

  
• 

  Leverage Contractors, Inc.

  7424 Prince George Rd Pikesville, MD 21208-5710

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against Leverage Contractors Inc. regarding the services provided and the numerous issues I have encountered throughout our business engagement. I feel compelled to bring to your attention the multiple breaches of contract, unfinished work, and unprofessional conduct that have resulted in severe financial loss and emotional distress.
  
  Incomplete Contracts:
  On February 14, 2022, I entered into four separate contracts with your company, amounting to a total of $4,500 for electrical work. Regrettably, none of these contracts have been satisfactorily completed, despite my full payment. The lack of completion within the agreed-upon timeframe is not only unprofessional but also unacceptable.
  Dangling Wires:
  One of the most concerning safety issues I have discovered is the electrical work left incomplete by your team. Wires have been left dangling precariously Leverage Contractors, posing a significant risk to the well-being of anyone involved in the project.
  
  Payment Schedule Breach:
  Recently, there has been a demand for full payment prior to the completion of work, which represents a clear breach of our agreed-upon three-phased payment schedule. This sudden change in payment terms contradicts the standard industry practice and demonstrates a lack of professionalism on your part. It is worth noting that previous payments made to your company were often provided in advance, despite the work never reaching completion.
  
  Considering the aforementioned issues, I have incurred significant financial losses amounting to over $30,000 due to Leverage Contractors' failure to complete the agreed-upon tasks. This substantial expenditure has transformed what was intended to be a revenue-generating project into a financial liability. I placed my trust in your company to deliver quality work within reasonable timeframes, and I am deeply disappointed by the persistent failures on your part.

  Customer Answer

  Date: 08/07/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  For the safety of my family, the contract
  dispute that I need remedied immediately is for the electrical work. *** ******
  has other contracts that he failed to complete but collected payment for. The Basement
  renovation project is what *** ****** is referring to will be address separately
  as it is a separate contract that again is incomplete where I lost at least $26,000
  in our dealings.   

  This complaint, and the images provided, is for
  *** ****** Electrical project. There were no obstacles preventing the work of
  the electrical as one can see in the pictures provided. General rule thumb, electrical panels should be accessible at
  all times and they are. I have text messages of *** ****** canceling meetings that
  I can send if needed. *** ****** gives the excuse of Covid…. Covid was 2020,
  not 2022.  Covid illness typically last a
  week, I could grant *** ****** a month or a season for Covid-19, flu, family
  emergencies and the fact remains this work should have been done.  This is a two day project at the most and it
  has taken 1 year, 5 months and counting.
  
  
  May
  31, 2023 *** ****** informed me via phone that he will have the electrician back
  on site to complete the work and make it safe the first week of April. It is
  now August and the work is not complete. Remember that he received money in
  full February 14th 2022. I need a refund so that another electrician
  can complete the work. 
  
  
  
  Sincerely,
  
  
  
  ***** *********