Complaints

This profile includes complaints for The UPS Store's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The UPS Store

  1777 Reisterstown Rd W-22 Pikesville, MD 21208

• 

  The UPS Store

  1498m Reisterstown Rd Pikesville, MD 21208-3842

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UPS delivered package and then returned it.

  Business Response

  Date: 12/21/2022

  Business Response /* (1000, 14, 2022/10/04) */
  Re: BBB Complaint Case# ******** (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXX)
  External
  Inbox
  
  The UPS Store Pikesville <************@gmail.com>
  12:26 PM (45 minutes ago)
  to me
  
  Hello,
  
  Sorry for the late response. We did not get the previous messages and the final notice is the first message I am receiving about this complaint.
  
  This is the account of what happened for this customer:
  
  Customer shipment was sent and returned to the sender, and the customer was given a full refund for their shipment. As a gesture of goodwill, the customer was also given a full refund, at cost, for the packaging service they received, despite not being eligible.
  
  To resolve this issue, the full refund was given for the customer including the packaging cost.
  
  Please let me know if you have any further questions. Thank you.
  
  Respectfully,
  The UPS Store
  
  
  Consumer Response /* (3000, 16, 2022/10/05) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do not accept their response, I never received any refund, not from UPS store in Pikesville, not from UPS corporate, not from anyone. If they paid a refund please show a copy of the check. Show the refund to a credit card. (I paid with a Master Card
  credit card.)There has been absolutely no communication with UPS since 8/20/2022.
  
  
  Business Response /* (1000, 20, 2022/10/11) */
  Re: BBB Complaint Case# ******** (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXXX)
  External
  Inbox
  
  The UPS Store Pikesville <************@gmail.com>
  Oct 10, 2022, 5:20 PM (16 hours ago)
  to me
  
  Hello,
  
  After your last email, I contacted UPS and was awaiting a response for this package. UPS was unsuccessful in figuring out why this package was returned from the access point and has given us a refund for the shipping cost. We have been waiting for the refund in order to refund the customer.
  
  I apologize for the confusion. I will be able to have check ready for the customer to pick up for their shipping cost this week.
  
  Please let me know if you have any questions or concerns.
  
  Thank you for your time,
  The UPS Store in Pikesville
  
  
  Consumer Response /* (3000, 22, 2022/10/12) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Honesty, Truthfulness, Transparences, are the virtues of a good business and makes for a solid contract. It was told to BBB that a full refund had been paid, a full refund for the cost of shipping and a full refund for the packing charge. That should be the solution to this situation, I would be satisfied. I do not want to return to the store, so please mail me a check or refund my Master Card.
  This way we both will have a receipt and no confusion will be made.
  
  
  
  Business Response /* (1000, 25, 2022/10/19) */
  Re: BBB Complaint Case# ******** (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXXX)
  External
  Inbox
  
  The UPS Store Pikesville <************@gmail.com>
  Oct 18, 2022, 11:32 PM (10 hours ago)
  to me
  
  Hello,
  
  I am still awaiting from a system support for the original receipt to refund the customer the full amount. The first tier customer support is unable to help, so we are awaiting for a specialist to contact me, which is the reason for the delay.
  
  My apologies for stating we had already refunded the customer. I thought it was another customer we were referring to. If the customer has the original receipt of payment, if he could email the store at *********@theupsstore.com. This would speed up the process in receiving the return.
  
  I would be more than happy to issue refund the whole refund for the shipping cost and packaging cost. I will attempt to the refund the card first, and if that does not work, we will write a check to the address provided.
  
  Thank you kindly and for being so patient.
  
  Our sincerest apologies for the delay.
  
  Respectfully,
  The UPS Store
  
  
  Consumer Response /* (3000, 27, 2022/10/31) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have enclosed a file that shows ups charge to my credit card. If the file is not clear the amount charged is $75.14 dated 07/19/2022. Please send a check, so we both will have a receipt. Your apologies is accepted, and I am sorry you did the exact same thing to another customer. It will be great to put this situation behind us and move forward.
  
  
  Consumer Response /* (2000, 33, 2022/12/01) */
  Spoke w/ business owner Julia, refund was put back on consumers c.c.