Complaints

This profile includes complaints for Mount Washington Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Mount Washington Group, LLC has 2 locations, listed below.

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  Mount Washington Group, LLC

  122 Slade Ave STE 102 Pikesville, MD 21208-4917

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  Mount Washington Group, LLC

  4813 Seton Drive Baltimore, MD 21215

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2024

  Type:Facilities Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident at *********** apartments which is owned by The Mount Washington Group, I have resided here for a year and 7 months, at which time there has been a lot of things gone wrong here and now my biggest issue is my refrigerator has stopped working and all my food has gone bad, they called sent a maintenance worker out and he did nothing, they havent contacted me to let me know what they plan to do about this issue, my unit has a lot of problems but Ive just living with certain things because reporting issues gets put on a ticket and they come whenever they feel like it, Im reaching out for help because I cant seem to get any help from them about this matter and I hope that BBB can get some resolution from The Mount Washington Group, lets keep in mind that all my food has gone bad and I want to be compensated for my food as well

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made two maintenance requests in the month of October of this year concerning the physical security of the apartment building, ***** I have asked them to fix the front door of the building so that it locks! I wrote in my request that someone is entering the building and knocking on my door and on the doors of others. My first request was submitted via the resident portal on October 6, 2022. . They did not fix the lock. On October 24, someone entered the building at approximately 3 :30 in the afternoon and knocked on my door several times and on the doors of others. At approximately 7: 40 PM that same evening, someone entered the building and knocked on my door several times. I yelled " who is it?" . The person did not respond then knocked on another resident's door. I called non- emergency police. They responded immediately and said they would patrol the area. They also recommended I ask Sinai Ridge again to fix the door and it's lock. My second request was submitted on October 31, 2022. Today is November 4. The door has not been fixed to lock! Other building's doors in the complex lock! This is a terrible security issue! There should be a sense of urgency for the security of this building and all of the buildings in the apartment complex. I have noticed cameras posted throughout the complex, but they are of little help if they are stationary; the cameras would have to move and be manned! I have also asked for a new lock to be put on my door, which I would be billed $50.00. I am not sure why I should have to go this route when the building door should lock!! The maintenance request submitted through the resident portal has a stamp on it that says the property manager has received the request and shows the date and time. So, I assume the property manager is aware of this issue. Not only has this issue not been considered urgent, but may be not considered at all. I am here on the voucher program and I pay my rent three to four days early.

  Business Response

  Date: 12/01/2022

  Business Response /* (1000, 5, 2022/11/16) */
  Thank you for bringing this problem to our attention. We have addressed the tenants requests.
  
  
  Consumer Response /* (2000, 7, 2022/11/17) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I received notification via email from The Better Business Bureau, BBB, on November 15 advising me that my complaint was sent to Mount Washington Group. The front door lock was fixed the next morning of November 16. I had a good and productive phone conversation with the property manager about this safety issue. I greatly appreciate the work that was done to secure the building! The property manager also said he would place a work order for a second lock on my apartment door. Although I feel safer, I anxiously await the installation of this second lock. Many thanks to the BBB, the property manager ,and the maintenance personnel for your help and attention to this matter.