Reviews

This profile includes reviews for Sage Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sage Management LLC

  1777 Reisterstown Rd Suite 245 Pikesville, MD 21208

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  Sage Management LLC

  6807 Park Heights Ave STE 100 Baltimore, MD 21215-1698

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  Sage Management LLC

  14400 W Side Blvd Laurel, MD 20707-6245

Review Details

• Review fromAndrew B

  Date: 02/25/2025

  1 star
  I currently live at Fieldside Grande in Aberdeen. My biggest issue is with parking. It is difficult to park at night with the lack of available spaces. You also have to pay for guest parking. I think this is unfair but whatever. You have to use an app which I have done several times. However one time it did not work properly and my guest's car got towed. It was $565 to get it back. That's an insane amount for a guest just visiting. Unfortunately no one believed my app didn't work and I didn't check for a confirmation email so that's on me. It's crazy you pay to live here and your treated with a $565 tow fee.

  Sage Management LLC

  Date: 02/27/2025

  Thank you for taking the time to share your feedback with us. We deeply regret the frustration and inconvenience you've experienced regarding the parking situation at F******** ******. We understand how upsetting it must be to have a guest's vehicle towed, and we take your concerns seriously.
  Following the incident, we met with you the day after the issue was reported to us to discuss the situation. Unfortunately, we were unable to find supporting evidence for your claim nor were you able to provide any contradicting evidence. The evidence you provided aligns with the records from the ***** app, and all confirmation emails were sent directly to you at the time of the recorded transaction. According to the system, the only transaction associated with the provided tag number occurred on 12/16/25 between 12:33 AM and 12:24 PM. However, the vehicle was towed at 11:12 PM on 12/15/25, which indicates no valid transaction for the date and time in question.
  Additionally, we provide parking guidelines to all residents upon move-in and send regular updates via email. The most recent communication was sent on 12/11/25 at 1:23 PM, which included details regarding guest parking and the procedures for ensuring proper payment to avoid any issues like towing. While we understand the frustration surrounding the towing fee, it is essential for all residents to ensure they are following the parking guidelines and paying for parking to prevent such incidents.
  If you have any further supporting information or evidence that you paid for parking on 12/15/25, we encourage you to share that with us. We are more than happy to further review your claim and assist in resolving any outstanding concerns.
  Thank you for your understanding. We hope to work together to ensure that these types of situations do not occur again in the future. If you have any further questions or need assistance, please don't hesitate to reach out to us directly.
  Best regards,
  Property Manager
  ********* ****** Management

• Review fromPatricia S

  Date: 06/06/2024

  1 star
  Sage management.
  I had to break the lease due to an unexpected emergency. How ever I have made all payments that I had to pay. The last payment they took more money from my account than they supposed to. I notified my bank quickly.
  I tried to contact them to make the last payment no one answers the phone.
  Mr. D keep threatening me with collection, knowing my payment wasn’t $527.00 you cannot take that amount from my debit card. You only can take the payment from routing number and account number and he stated that he tried five times that’s not my fault..
  Everything thing was going smooth until he look over that’s when my payments went wrong.
  Terrible manager that needs to learn respect for people.

  Sage Management LLC

  Date: 06/07/2024

  Ms. Stackhouse's EFT payment bounced and the property was charged an NSF fee of $35 which was then added to her amount due. The manager did call her and explained why the payment was for the additional $35. The manager then encouraged Ms. Stackhouse prior to charging the $527 to check with the bank to ensure the funds were sufficient before we charged the EFT again and to avoid sending her to collections for a second NSF.

• Review fromLaGloria

  Date: 06/03/2024

  1 star
  I I have recently applied for fairland crossing, didn't get approved and was supposed to get my holding fee returned to me, but now no one wants to respond to emails or phones calls, the holding fee is for holding the apt, I'm not moving there so I should receive my holding fee back, I have written emails and called and have not spoken to anyone yet, that's bad for business, especially when you tell and have posted if you are not approved you get your holding fee back. No one should have to go through all of this to get their money returned, it's like they ******** people your charge application fee that's fine, but you have people pay a holding fee to hold the apt, and tell them that they get it back if not approved but don't send the money back...

  Sage Management LLC

  Date: 06/04/2024

  Ms. ********* application was denied on May 30th. The refund has already been processed.

• Review fromNancy L

  Date: 04/02/2024

  1 star
  I have been at Townes at Heritage Hill for about three and a half months. On 02/27/24, a burglary happened in my unit. The glass sliding door was completely shattered. I was initially told it would take about 2-3 weeks for the vendors they do business with to send the replacement door and replace it. It has been over a month since the break-in, and I am still waiting for the sliding door to be replaced. I have been living in the unit with a wood boarded up as a temporary replacement. As a single mom/person who lives alone, I find this to be highly unsafe and uncomfortable. Since the break-in, I have yet to get a call from the leasing office to update me on the ETA of the replacement door. I have called weekly to ask about updates and get the same answer every time. "We are at the vendor's mercy. We cannot do anything to speed up the process". That is unacceptable. On 03/29/2024, I emailed the property manager, attaching the police report I was initially advised to send so I wouldn't be held responsible for the door replacement. I also addressed that I am still waiting for the sliding door replacement. His reply to my email has me at a loss for words. I would love to share the email thread with someone in corporate at SAGE. I have been in the customer service industry for more than 15 years, and that is certainly not the type of response you give a customer in this situation. Nowhere in my email was I erratic, disrespectful, or offensive. However, his response seemed as if he took things very personally. Again, I would appreciate it if someone directly from SAGE corporate could contact me regarding this issue.

  Sage Management LLC

  Date: 04/05/2024

  We are at the mercy of our glass vendor and our hands are tied as far as when the glass is ready. You emailed the property manager inquiring as to why you should be paying rent during this time and he responded to the facts at hand and at no time was he disrespectful or did he show any lack compassion for the situation. As the property manager already explained, we did not break the glass, we responded immediately, and are at the mercy if the vendor. On April 4th the vendor called and had a last-minute cancellation, so the manager had them come to try and install your glass. You changed your locks and did not provide management with a key, therefor they were unable to conduct the repairs and had to re-schedule. We hope this clears up any confusion there may be surrounding this matter.
  
  

• Review fromMaikemieh N

  Date: 10/21/2023

  1 star
  Sage (Fairland Leasing is Horrible) I am SUPPOSED to be moving into my apartment tomorrow Sunday 10/22/23 and I was contacted yesterday Friday 10/20 at about 6:30 pm and advised that the apartment I applied for and was approved for in not vacant. I'm struggling to understand how your management team dropped the ball. The space was listed as vacant, the application was approved almost 2 months ago and on Friday 2 days before move in you realize the apartment is occupied?? Was this a bait and switch gone wrong? I literally have boxes packed all over my home and ready to move from out of state and I don't have an apartment which I already signed a lease for. I've been up all night crying and stressing about this fiasco. How did this happen?
  What is your procedure for preparing a space for lease? Isn't it painted and inspected weeks prior to a new tenant moving in? How could this happen? This is horrible.
  When the agent called, he advise me that this will be corrected by management giving me another apartment of similar space or A bigger space for the same price. When I spoke to the same agent today he assured me that he was waiting on the manager to start her day and she will get me a rental. I haven't heard anything as of yet. It's 5:16pm on the day before I'm scheduled to move in and I DONT HAVE AN AVAILABLE APARTMENT. I feel like I've been scammed.
  I need answers. This is not okay.

  Sage Management LLC

  Date: 10/30/2023

  Unfortunately the resident that submitted a notice to vacate for the unit that Ms N*** was scheduled to move in to did not move out as scheduled despite our best efforts. When this happens we notify the applicant as soon as possible to find them an alternative unit. If an alternative unit is not to the liking of the applicant we will release them from their signed lease. We were pleased when Ms. N*** chose a unit to her liking and decided to move in to ******** *********

• Review fromCharlotte C.

  Date: 12/01/2022

  1 star
  Contempo Nova is a lawsuit waiting to happen (or perhaps even pending). The staff there just do not do their jobs. Multiple calls to the office to have erroneous charges removed each month. You have to physically go to the office to get anything done, and even then it sometimes it takes multiple visits. I was in the middle of renewing my lease, and filed a complaint after many negative or incomplete interactions with the office manager there, Mai. She just does not work! Four days later I received notice that I would not be able to renew my lease. Retaliation much? I contacted and am now working with a lawyer.

  Sage Management LLC

  Date: 12/06/2022

  Mrs. ******** was noted as having pets in her apartment during a scheduled preventative maintenance visit. At this time our Service Manager also noted that two doors had damage as if being hit with something fist size. The doors were replaced and the charges added to her account. A violation letter was sent for the pets however, Charlotte would not register her cat and dog per our pet policy. In addition her husband was not on the lease but came in to our office to retrieve a key and parking permit. We were not able to provide him this as he was not on the lease. At this time a second violation was sent to Charlotte asking that she ad her husband as an additional lease holder. Again, Charlotte refused to comply. When Mrs. Caldwell's lease came up for renewal she was provided a notice of non-renewal due to the issues that she would not rectify. She moved out on 5/27/2022. At this time Charlotte had not paid for the doors charged to her account so this balance was put on her move out statement, she was charged for the repair of holes in the drywall, her final utility balance, and finally a cleaning fee for the condition of her apartment at move out. Charlotte would not pay her balance and it was sent to collections. Charlotte has never made any comments to our office regarding unfair treatment or to dispute her balance. She called once after moving out to ask how she could pay her balance. Charlotte was given instructions on how to submit her final balance, however she did not pay it. She then called one last time to see if she could set up a payment arrangement however at this time the balance had already been transferred to collections and we were not able to set anything up for her.

  Charlotte C.

  Date: 12/07/2022

  The level of fiction in their response is laughable and also criminal, and I'm glad can be subject to review under law.
  
  If all of those violations were true, why was I offered MULTIPLE lease renewals over multiple consecutive years under the same property manager, Mai Le - I lived there for EIGHT years. I made multiple complaints, thankfully via email so that I have record, because they're so dishonest. Also, again, I was offered another lease renewal until I made a formal BBB complaint, and then I received a notice that my offer was revoked. ALL DOCUMENTABLE, I have copies of everything.
  
  Also, I never received a final bill. Ever. I received one bill with a note that more charges may be pending. Then nothing else. I reached out to set up payments, which I was told was not possible and asked for a final bill. Never received. I'll pay it in full TODAY. Money is no issue. I'm happy to pay what is fair and not covered until the constraints of "normal wear and tear" given that I lived there for 8 years.
  
  Making claims that I "would not" pay my bills is also false and defamatory. SEND ME A FINAL BILL AND IT WILL BE PAID IN FULL, IMMEDIATELY.
  
  Read through other reviews. The staff is the main problem at this place. No competency, no accountability, no class - Mai L*, specifically.