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Business Profile

Executive Suites

Island Inn & Suites

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the traction is July 9. I got told by The hotel manager that In order to receive a refund on my cancellation for my room "I need to get approve by CHOICE" I assumed that's their cooperate. Contacted CHOICE got the approved, and supposedly 3-5 business days I will receive my refund. After a week and 4 days, I receive NOTHING back. Called the hotel, the manager said "CHOICE didn't approve the refund nor got back with her". However, I contacted CHOICE and they said " THE HOTEL MANAGER IS THE ONE DOES NOT WANT TO DO THE REFUND SINCE THEY ARE A PRIVATE HOTEL, CHOICE DOES NOT HAVE ANYTHING TO DO WITH REFUND OR MONEY RELATED". CHOICE AGENT AND I HAVE TRIED TO CONTACT THE HOTEL/ MANAGER BUT BARELY BE ABLE TO GET IN CONTACT WITH HER

Island Inn & Suites is NOT a BBB Accredited Business.

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