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Business Profile

Towing Company

Hensler's Towing Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was headed to ************ from a terrible *************** car battery light came on. My car gave 5 more miles to it stalled out. I pulled over in front of a high school theyre turning lane. I didnt know what to do n I cant afford AAA, so I called 911. The trooper that came on the scene was trooper *******, very nice guy. He helped as much as her could n my car didnt start. With no funds by the funds I have ************ The trooper called a tow company Henslers Auto Center. I have no paper work about my car for anything. Nothing about the cost n no information about anything. I went there to the address that was given to me from the trooper to retrieve my belongings n the lady got very hostile n nasty towards me. I need my ********* told me it was 1600$ to pay before I get my things out the car. I called the state police n they told her to release my things. The also told me to give you guys a call.

    Business Response

    Date: 08/10/2023

    ********************* called ********* Towing at 9:22pm on 14July2023. Once ********* arrived on scene customer wasn't with the vehicle, MSP arrested Miss **** for an outstanding warrant. Miss **** called at 11:23pm on the same night and was told the office would open at 9:00 Monday morning. Miss **** called twice on Monday, from ************ and was given a price. ********* didn't hear from Miss **** for almost 2wks. when she showed up at ********* demanding her belongings out of the vehicle while stating she has no way to pay. ********* Towing still has her vehicle and to date, Miss **** is refusing to pay or retrieve her vehicle. There has been no contact with Miss **** since she came and demanded her belongings with out paying for services rendered.

Hensler's Towing Service is NOT a BBB Accredited Business.

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