Complaints

This profile includes complaints for Compton Bus Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Compton Bus Service

  6950 Rose Hill Rd Port Tobacco, MD 20677-3401

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  Compton Bus Service

  PO Box 338 Port Tobacco, MD 20677-0338

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 7th Compton bus driver initially left my our son at the designated bus location. Trying to investigate the reasoning customer service instructed that the driver will return after 15 min no driver returned. Upset I called the customer service rep it was relayed that the driver decided he could not and the reason he left was that he didnt see our child. My exact comment was that we've been doing the same routine for 2 years. The difference is that your driver was new. Customers service rep say he driven that route before. I said then he know there 2 children at this stop. So this seemed intial and I hear no acceptance of responsibility and then she hangs up. Where does a customer have to accept such unacceptable behavior. As a 21 years veteran, I understand the acceptance of responsibility to recieve such blatant disregard of customer service is very insulting especially when I'm a paying customer. This treatment seem to be the common practice. 

  Business Response

  Date: 12/23/2022

  October 31st, 2022 
  
  Dear Better Business Bureau, 
  
  In response to a complaint from an incident that occurred on October 7th 2022, we had a bus that was in route to *** ****** * ***** High School. On this particular day we had our regular bus driver call in sick, so we had a substitute driver on the bus. 
  The driver made a stop at the ***** ****** bus stop in Hughesville and allowed one student to board from their car and proceeded on. The driver did not know that there was another student that was waiting in a car. We do not understand why the student was so late getting out of the car. In Charles County it is our policy and the policy of the board of education that children are at the bus stop 5 minutes prior to the arrival of the bus. 
  When the parent called our office staff, they initially told the parent that we would ask the driver to return for the student. Once they contacted the driver they did not realize that the location where the bus was located was on a divided highway that would require two dangerous “U” turns in heavy morning traffic to come back to the stop location. In this situation if the bus had returned it would have resulted in the entire bus being extremely late arriving to the school and would lead to an extruemely unsafe turn around situation for a large school bus. 
  We apologized to the parent at the time of the incident, and felt that there was nothing more that we could do. I apologize for the duress that this situation put on you that morning. It is unfortunate that this situation occurred with the substitute driver, and we hope it never happens again. We strive to have safe and efficient transportation to school every day with all of our drivers and studensts. If there is anything further that needs to be discussed you can contact me at our office location. (301)932-0910. 
  

  Respectfully submitted, 
  Calvin *. C******