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Business Profile

Art Dealers

Rose’s Antiques

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Art Dealers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased nearly $200 of items on **********.com, which Rose's Antiques were auctioning. I paid for my items and requested shipment and no one has contacted me with a tracking #, they aren't answering the phone, and they no longer respond to my emails.

    Business Response

    Date: 10/06/2023

    ---------- Forwarded message ---------
    From: Rose's Antiques <******@rosesantiques.com>
    Date: Thu, Oct 5, 2023 at 2:48 PM
    Subject: Complaint ID ********
    To: Dispute Resolution Team <[email protected]>

    Dear BBB,
    We already mailed out the package to ****** *****.
    Tracking number **********************. He received the package on August. Below is the link.
    ************************************************************************

    ******

  • Initial Complaint

    Date:10/25/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company sells through online auctions like **********, ***************, and few others. I bid and won. I paid full amount plus shipping charges. Then waited. No product came. I emailed 25 times since July 30,2022. No response. I contacted auction website, they say contact seller. I called and no answer. Every week this person is listing auctions of the same stuff that sold previously. I paid over $500 for items. I know this person does not have the product and is scamming people with same items. I want my money back.

    Business Response

    Date: 11/21/2022

    ---------- Forwarded message ---------
    From: Rose's Antiques <***********@rosesantiques.com>
    Date: Sat, Nov 19, 2022 at 5:04 PM
    Subject: Compliant ID ********
    To: [email protected] <[email protected]>

    We already refunded customer name *******************************

Rose’s Antiques is NOT a BBB Accredited Business.

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