Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1) I called to book 4 training sessions for 6/18, I was informed they were free to locals and that the 4th person who lives out of state would need to pay a drop in fee - NO AMOUNT was given about the fee. I was told later that this phone call was recorded WITHOUT my permission, the phone call never discussed what that fee would be - I spoke to ****. In Maryland all parties must consent to recording conversations, so they violated this law. 2) when we came to do the class on 6/18 we were stopped on the way out to attempt to collect the fee (again no amount was given) for 2 of us vs the 1 that **** promised. I asked that a manager call me to discuss the charge on Mon 3) nobody called me on Monday 6/19 4) on 6/20 I saw an unauthorized charge on my ** ** for $35. I was never told about this, asked about it and didn't check any box or verbally agree to charge my CC this amount, I called and spoke to **** who admitted that he recorded the conversation when I booked, he admitted that an amount was never discussed with me, he admitted it was wrong that nobody called me on Monday and admitted it was wrong to charge my ** ** without first discussing the amount and second calling me first, he then offered to send me an un-authorized recording of my call when I first called to reserve the class.5) **** refused to credit me the $35 despite my plea and his admission of all of the errors by him and his staff 6) I requested a call from a supervisor/regional manager and nobody called me, the only call I got was someone apologizing for putting the charge thru without asking me first I told him repeatedly that I am a strong member of this community and I do not care about the $35, I just wanted to be treated fairly and him to apologize for letting all of this happen, I would not have had a problem paying the 35 IF someone called me Monday before doing it so I could authorize, I never knew the amount (was NEVER told to me which he admitted to) in advance. I want a refund and an apology from his regional manger, ****** and my recording can be made public as proof that a price was never discussed - they had no approval to record any calls;