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Business Profile

Lawyers

Pickett & Oliverio Attorneys at Law

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/29/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I received a letter via certified mail on 11/21/2022 from, Stacey P******, a lawyer from Pickett Law. It was a notice of intention to create a lien on behalf of their client, *** *********** *** *** (we filed a complaint against them as well in case number: ********). Here on after, Pickett Law will be referred to as, "Pickett" and *** *********** *** *** will be referred to as, "***". The letter sent to us via certified mail was the first time we have ever heard of Pickett and ***. We identified that we were being billed for various items totaling $278 USD. We tried to contact *** directly to no avail. We finally got an email back saying to contact their lawyers regarding all the fees. We reached out to Pickett and ***’s payment collection company, "Dues Payment.” The customer service representative from Dues Payment informed us that *** provided them our incorrect names and address and that we do not have any outstanding fees. Without the correct information, we are unable to create an account with them to view our bill and pay it. We contacted Pickett to try to rectify the matter and get those charges removed. I would like to note that we immediately reached out to all parties on the same day we received the certified mail, 11/21/22. I tried to come in contact with Stacey ******* as the letter came signed from her, but unfortunately, Pickett's very rude and unprofessional receptionist, Nicole, refused to put me in contact with Stacey or anyone on the legal team. I wanted to talk to any senior attorney in efforts to help get this matter resolved. Instead, I was forced to go back and forth with the receptionist via email to try to prove my case that we were only just becoming aware of these charges and it was not a ploy to get out of paying them. Had we known about those charges and created an account to pay for them and refused to pay, then I would understand why we would be charged all these fees. Pickett reached out to *** to fix all our information so that we could finally create an account to be able to to view and pay our yearly dues. We are now well aware of these charges and have already set up autopay. Pickett claims that *** tried to send a letter out on 4/27/22 and they tried to send a letter on 10/12/22, which were never received by us. In their email we only see a scanned document. That does that prove that they sent something out. I even reached out to USPS and they confirmed that if a letter is not sent via certified mail, there is no way of knowing if it was ever sent out or received. I expressed that I do not mind paying my dues ($180 yearly) because I am now aware of them from the letter sent via certified mail, but to please waive the other fees. I also informed them that if *** wanted me to pay my dues before 1/1/22, why didn't they reach out to me when I first purchased our home on 3/31/21? Why wait over 20 months to send us a certified letter with excessive charges (legal, late, and collection fees) now totaling $455 USD. Pickett, (on behalf of ***) proceeds to blame our title company for not providing *** our correct information upon closing for our home. We reached out to our title company, and they were able to confirm that they sent out all our correct and legal contact information. The Senior Counsel who did our closing at the title company even replied on the email thread to prove to them that they sent over all our information when we close on 3/31/21. *** had more than enough time to reach out to us to avoid any fees. Instead, they wait for over 20 months to contact us with a list of outstanding fees and have the audacity to make us pay. We should not have to be liable for ***’s lack of organization, irresponsibility, and negligence. They should be held accountable and waive the fees and pay their lawyers the legal fees. Please refer to the screenshots for proof. The reason why we are asking for a billing adjustment and/or a refund is because the billing adjustment would be the ideal route. To have *** and Pickett remove those charges. However, this matter is time sensitive, and we have until 12/31/22 to pay the balance to avoid the lien. If this does not get resolved by then, we will be forced to pay the amount and therefore asking *** or Pickett Law to refund us that $455 USD. We will forward the email thread we have with the receptionist at Pickett as further proof that we have exhausted all our resources to work with an attorney at Pickett to get them to remove their charges and have their client pay them for their time and work. It is their client after all who was neglectful and irresponsible. It has been over a month where I have kindly requested that Stacey P****** or any lawyer at Pickett Law to reach out to me via phone or email, but I have yet to hear from anyone. It even states on the lien letter that I can reach out to them to dispute the amount, which is what I did via email. Additionally, on the Dues Payment website it states to reach out to the property manager if the balance seems incorrect. I have done both and they are unwilling to communicate directly with me. Pickett has the power to remove the fees from our account and charge *** for their time, but as the rude receptionist stated over the last phone call I made to the firm, "Pickett does not want to remove those charges and they won't!" It honestly feels like a cunning scheme that *** an Pickett have going on by not reaching out to people ahead of time to let them know of their fees and claim to reach out so that they can charge hefty fees. It is disgusting and I hope an investigation is conducted regarding their dealings to see if they are doing this to other individuals.

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