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Business Profile

Surgeons

Advanced Oral & Facial Surgery LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to a consultation appointment regarding my wisdom teeth removal with Dr. **** ****** on 7/3. On 8/1, I received a phone call that I owe this office money. I asked for a bill and they said they could not provide one. The next day, Advanced OFS sent me a letter and bill for the consultation. I thought this was odd to be charged for. I went back to their website and confirmed it advertises “free consultations” under the Wisdom Tooth procedure webpage. When the link is clicked, a pop up appears where you can choose a service. Photos are attached. I called the office to tell them that I was confused on the charge when the site advertises free consultations. They denied this and said that is for cosmetic procedures. I followed up with my insurance company after. While on the phone with the insurance, I refreshed the webpage to find the language changed to no longer advertise free consultations as it did when I made my appointment and at the time of billing. Photo attached here. I called the Advanced OFS office again to ask about the change on their site. They admitted they did revise that language because of my phone call, but that I still needed to pay even though this was evident false advertising. Next, Dr. ****** calls me. In this call, he says that I am “stupid” multiple times, said that I am dishonest, unprofessional, that I should not act like this at “24 years old”, and that I have ruined their day. It was incredibly unprofessional and shocking to hear. I want to share this with you to raise awareness of this business that appears to provide false advertising and unprovoked, unprofessional, hurtful behavior. I want to stand up for myself and others and do not want anyone else to have a similar situation. Because he called out my age, I can assume that he intended to attempt and intimidate me as a young woman. This company has my address, and I am unsure if I should feel unsafe at this point given the doctors behavior.

Advanced Oral & Facial Surgery LLC is NOT a BBB Accredited Business.

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