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Business Profile

Car Sound Systems

CJ Car Audio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Sound Systems.

Complaints

This profile includes complaints for CJ Car Audio's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CJ Car Audio has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • CJ Car Audio

      9631 Liberty Rd Randallstown, MD 21133

    • CJ Car Audio

      3660 Water Wheel Square Randallstown, MD 21133

    • CJ Car Audio

      5070 Wabash Ave Baltimore, MD 21215-5889

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Everything is included with the uploaded document including dates, statements, receipts, and the picture to verify what was charged. My car was recently stolen within the same week I had a issue.

      Business Response

      Date: 03/24/2023

      Unfair experience? First off Mr. *** called us and asked if could we install his two cameras (front and rear). We said yes we can do it it'll be $250, Mr. *** then shows up with a total of four cameras. I then instructed Mr. *** that the price he was given was for 2 cameras(front and rear) not 4. I kind of had a feeling something was up because Mr. *** showed up and only pulled one out of his bag and never really pulled the other one out. Mr. *** then proceeded to tell me he only has $150 of the $250 that I told him and asked if I could install the cameras he give me the rest when he gets paid and I said NO. I then told Mr. *** that I can just install the front for $150 and he agreed. 


      During the installation, I noticed Mr. *** did not have a hardware kit for his camera that he forgot to order. I went through my inventory, found one, and charged Mr. *** a whopping $0 dollars for it! Which he seems to be leaving out. The installation took us about an hour extra than it should have because he was missing that part of the installation. Mr. *** either clearly misunderstood or was trying to get over I believe because no shop in their right mind is going to take literally what would've been six hours to install those cameras for $250. This is the exact reason why if you book an appointment on our site it states “we do not install customer-supplied equipment” because this is always the result. 


      When trying to be nice and go above and beyond for a customer goes wrong.

    CJ Car Audio is NOT a BBB Accredited Business.

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