Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/24/23. I went to Triple D tinting to get my windows tinted. The owner *** was very aggressive from the start. He tried to persuade me to get illegal tints on my car. After going back and forth about what I wanted he finally got stated on the work. Two hours later he was done, the car had so many bubbles in the tint, along with dust and debris. The owner offered to **** the window, after redoing 48hrs later, the windows were worst. I now have permeant scratches on my window. When I brought it to the owners attention he got upset and closed the door in my face. The only way to pay this establishment is through cash app so I was not able to dispute the charges. After trying to contact the owner about a refund he expressed in text message he could not please me but refused to refund my money. I now have damage on my windows and spend $170 on trash.

  Business Response

  Date: 08/20/2023

  
  On Monday, July 24, 2023, the customer brought her vehicle to my location to be tinted. After being serviced, the customer was pleased with the work performed and paid the bill via Cashapp. I instructed the customer to refrain from rolling down any ********************* as the glue on the tint film need to dry for 2 days.
  On Tuesday, July 25, 2023, the customer came to my location inquiring that theres an issue with the front passenger window. She stated that the tint on the window was lifting. I instructed her that I was unable to correct the issue that day, due to the time (afterhours) but I could replace then window tint the following day.
  On Wednesday, July 26, 2023, the customer returned back to my location. I removed the tint film from the passenger window and replaced it with new tint film. After bring the customers vehicle back to her, she stated that I damaged her vehicle. She stated that I used metal tinting tools and I scratched her window. I explained to her on numerous times that I dont own any metal tinting tools because they can scratch, and poke holes in the tint. We only use plastic materials. The customer became really irate and agitated and began fussing. Although I was persistent in explaining my actions, the argument became very aggressive so I removed myself from the situation and walked inside of my building. We were not going to resolve any matters at that time.
  On Monday, August 7, ************************************************* with legal actions. She began requesting enormous amounts of damages for a situation I did not do.

  Customer Answer

  Date: 08/21/2023

   
  Complaint: 20434998
  
  I am rejecting this response because:
  The reply states that the tint was replaced. The window with the scratches was not replaced. The owner attempted to smooth out the bubbles without replacing it, resulting in scratches on my window. I was never rude to the owner but I did express reaching out to get legal assistance (I.e reaching out to bbb).  I attached a screen shot of the text messages where the owner stated I wanted perfection and my car was dirty. Never did the owner tell me before starting the job to expect Imperfection work. If the job could be done properly I should have been told that. He states it is a lifetime warranty but at this point I do not feel safe going to this establishment and as stated before the door was shut in my face *** he first time. I did not go back into the establishment due to fear for my life. I was on his property and Im not sure what he would have done to me. At this point I would like a refund of the $170. It will not remove the permeate scratches from my window but I can be done with this establishment and I can go to a place that can give me what I asked for. 

  Sincerely,
  
  **** ******

  Customer Answer

  Date: 09/11/2023

  [A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  **** ******