Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 23rd I purchased a Celero 5G from Global Wireless/Boost Mobile. I was told by the woman who sold me the phone that phones purchased online from Boost Mobile had to come to the store to be activated. I later learned from a Boost rep on the phone that this is not true. Those phones CAN be activated online. OK, they got me on that one. I would have purchased this phone online had I known that was the case.
  I paid $206 for this in-store purchase. I was not given an itemized receipt only my credit card receipt. Later that day I tried making calls and learned no one could hear me. The microphone on the phone was not working.
  I returned to the store the next day (December 24th) and requested a full refund. After speaking with a Boost rep on the phone I learned you are entitled to a full refund within 10 days. The clerk at the store offered me $112. I asked why am I only getting half my money, it's a day later and the phone doesn't work. I was not give a satisfactory explanation and he refused to give a full refund.
  I left the store and filed a complaint over the phone with Boost Mobile (ticket *******). I spoke with 2 Boost reps that day, Ariel (ID ***) and Lewis (****). Both assured me I was due a full refund. The case would be resolved and I would be contacted. I never was.
  I made several more calls to Boost and documented them all. Finally a rep, who said his name was Robin asked me to go to the store and he would call me upon my arrival to settle the matter. He never called. Since I was already there I decided to try one more time. Now the clerk says no there is nothing we can do because you are outside the return period!
  Knowing this might happen I had specifically asked the Boost rep what would happen if the dispute lasted beyond the return period. "Oh no", they said. "We have it documented that you lodged this complaint the day after you bought this phone.
  I am tired of this and want a full refund.