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Business Profile

Event Center

The Main Events Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Center.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Saw the event space and paid the deposit the same day, reached out to the business the following day to inform them I would not be having the event. When I followed up with the owner he was non responsive, his business partner reached out to me the day before the event was supposed to take place although it was cancelled asking about the balance. When I inquired about the refund it was denied. I never signed the contract, the contract had an amount other than what was quoted and I informed the business of the same.

    Business Response

    Date: 10/15/2024

    On July 20th ms. ****** came to view the venue & put down her deposit. She originally contacted my partner who handles our other venue but once she came to me I explained to her that I manage  this venue & he manages the other venue, I explained to her that moving forward I would be her point of contact for this event .On July 21st ms ******  texted my business partner & stated that she might be canceling the event and shed keep him updated, he responded and said okay . She then texted July 26th saying that she would no longer be having her event , my partner did not respond. It is possible that he did not see the message.I reached out to ms ****** a few days before her event not knowing her event was canceled & she asked about a refund . I explained to her that no matter the time line a nonrefundable deposit is nonrefundable.

    Customer Answer

    Date: 10/17/2024

     
    Complaint: 22337594

    I am rejecting this response because:

    Sincerely,

    Cyreka ******

    Customer Answer

    Date: 10/17/2024

    Business was unresponsive no solution provided 

    Business Response

    Date: 10/18/2024

    On July 20th ms. ****** came to view the venue & put down her deposit. She originally contacted my partner who handles our other venue but once she came to me I explained to her that I manage  this venue & he manages the other venue, I explained to her that moving forward I would be her point of contact for this event .On July 21st ms ******  texted my business partner & stated that she might be canceling the event and shed keep him updated, he responded and said okay . She then texted July 26th saying that she would no longer be having her event , my partner did not respond. It is possible that he did not see the message.I reached out to ms ****** a few days before her event not knowing her event was canceled & she asked about a refund . I explained to her that no matter the time line a nonrefundable deposit is nonrefundable.

    Business Response

    Date: 10/18/2024

    The website isnt allowing me to upload these pictures 

  • Initial Complaint

    Date:03/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cannot remember date of transaction, but I had an event here for my daughter for her birthday on March 2nd. The vendor promised we could have the venue for 6 hours, with 2 of those hours being dedicated to set up and break down. The previous party went over their time and the next group came early because she overbooked so we only had the venue for about 2 hours. For part of our time the vendor allowed the next party Ito the building during our time and they crashed it upset that we were at the venue at our scheduled time. We had to pack up early and vendor only issued refund of $250.

    Business Response

    Date: 04/11/2024

    ***** ****** reached out to me on January 31st 2024 to inquire about a party for her daughter’s sweet 16 , I told her that my price is $950 for 6 hours and I would just be providing chairs and tables . ***** told me she couldn’t afford to pay the full $950 and she didn’t think she’d need a full 6 hours . I told her that the price would be $750 for 4 hours but that includes set up and break down , she told me  that would be more than enough time to be in and out . I asked ***** multiple times would she need more set up time she ensured me that she didn’t want to pay anymore money than she had already planned to spend . We agreed on the price of $750 for the hours 3pm-7pm . ***** told me that she wouldn’t be able to put down a deposit until the Friday after next . I told her the deposit was $250 she told me okay . On February 10th , 2024 ***** ****** Called me and told me she wouldn’t be able to pay the entire $250 at the moment and if she could just pay $100 dollars for the deposit and she’ll get the rest to me as soon as she could and she sent it on the following week . I locked her in for that time and day  . On February 26th ***** called me and told me she needed to change the time to 4pm-8pm I told her that is fine but I have a party coming in at 9 so I would need her to be out and cleaned up no later than 8:30 she said that is fine . The day before the party I called ***** and asked her if she wanted to come a little earlier to set up and I wouldn’t charge her because I understand her circumstances ,  I know her daughters  party meant a lot to her and the time slot is tight . ***** said no she has plenty of time and she’s okay . ***** called me at 10am the morning of her party and asked if she could pick up a key from me to go to my venue earlier because she didn’t know how much time she needed . I explained to ***** it doesn’t work like that , I asked her a day before so that I can plan ahead and have everything out and ready for her no one was available at that time so it would be open at the time that we discussed. I called her around 2pm and told her I had everything ready for her and she could come a little earlier. She said okay , she came later than her original set up Time so I already knew *****’s party would be running behind . I pulled her to the side and I reminded her that I have a party coming in an hour after her end time and she said okay . 8pm comes and ***** pulls out food and a saxophone to eat and have live entertainment. I pull her to the side again and I told her that I don’t want to be rude but we went over this multiple times she said she understands and she will be out in 15 minutes. 8:30comes and ***** and guest are singing happy birthday. Between 8:45 and 9oclock my next party starts to arrive for set up and ***** and guest are saying a prayer so the next party didn’t want to be rude or anything like that but it’s not fair to me or them that she completely disregarded what we agreed on .So my next party disrupted them which was rude but I understood completely since ***** acted as if she didn’t know what was going on . The next day ***** calls me and told me that I owe her a security deposit and that I told her that I told her she can have the hall for $500 for 6 hours and that she would be receiving $250 back . I HAVE NEVER DONE REFUNDABLE SECURITY DEPOSITS EVER  so I knew for a fact that was something she just made up . We discussed the party and I thought we had a mutual agreement that she made a mistake and I understand 100 percent. She then tells me that I robbed her of $250 dollars multiple times , I was extremely disappointed in this entire interaction since I genuinely thought I was helping ***** and she is going to extreme measures to bash my business since she made a mistake . ***** called me again and left 3 nasty reviews on google , I ****** ***** $250 dollars because  my rating went from 4.9 to 4.6 .***** also told her family I went inside her phone and deleted our messages because they disappeared, I never met ***** until the day of her party . And  how could I delete anything out of your phone ? 

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