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Business Profile

Gas Station

Brenbrook Shell Station

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gas Station.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 03, 2025 Amount Paid - $1200.00 Business committed to provide - Air Condition Repair on my Vehicle Nature of the Dispute - They Promised me to fix the A/C in my car and charged me $1200 and the very next day when I went to pick my car once it was done. The problem continued and they kept overcharging me to keep buying different parts from them for different prices which I clearly mentioned to them that I didnt have much money left in me and they kept trying to scam me even more by saying the other parts of my car need repairs. I think none of the mechanics in this particular shop are ASE ************* never saw the shop having any license for Air Conditioning for vehicles.The Business didnt not resolve my problem and I had to go get my car fixed in a different place. I want others not to fall into the same situation I got into with these people in this company and scam others. I want to make sure that this business is fully licensed and in whatever they sell and be insured and have certified mechanics.

  • Initial Complaint

    Date:09/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent my truck to fix at this place I was told it need a PCM I said yes to getting it he told me it is new and expensive which I know of when they bought it (I sent pic ) it is not new first that never work to fix my car they call and told me it don't work. I thought it was a new PCM I paid for when I saw it after I paid him 1600 for my car. I ask for the PCM so I can try get it resolved somewhere else he give me this old PCm. I will like my money back. I was charged for a new PMC not something from a junk yard. He don't want to answer my call or nothing this is not right I paid alot of more and he scam me

Brenbrook Shell Station is NOT a BBB Accredited Business.

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