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Business Profile

Auto Repairs

Pro Care Auto LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my vehicle to Pro Care Auto for brake servicing in March 2024. My vehicle 2011 ***** Accord supposedly received new brake pads on both the front and rear, new rotors on the front, and new calibers. I took my vehicle back to Pro Care Auto Tuesday September 17, 2024 because my car was making a lot of noise while driving. The mechanic at ************* is informing me that I again need new brakes on front and back, new rotors, and new calibers. My vehicle has just been serviced for this 6 months ago and has been driven only 4000 miles since last brake service. If these service was completed as reported, there is no reason why my vehicle needs this service and I to quote the mechanic my vehicle is going metal to metal. I asked the mechanic how is this possible, he just said he has to see why? This is unsatisfactory especially when he is estimating another $800 bill for service that should not be needed for at least another ***** miles.

    Customer Answer

    Date: 09/18/2024

    I would like to cancel my complaint. The matter was cleared up and the matter is resolved.

Pro Care Auto LLC is NOT a BBB Accredited Business.

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