Deck Builder
Deck ReadyThis business is NOT BBB Accredited.
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Important information
- Customer Complaint:Deck Ready encourages consumers to contact them at [email protected] or 410-698-1375 to review their concerns prior to filing a formal BBB complaint.
Complaints
Customer Complaints Summary
- 6 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/04/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm in the process of selling my home and wanted to improve the look of my deck. A sellsman came to my house and showed me beautiful pictures of a deck. So April 2024 I paid roughly ****** for this "incredible" deck promised. One month later the paint is chipping, something white is showing between each plank and I have paint on my patio door. It looks like a job my kids could have done. I have called ********** and text and emailed pictures. No response yet. I have a 10 year warranty. So I'm hoping someone will resolve this soon. I have a home to sell.Business Response
Date: 06/04/2024
Dear Mrs **************** sent the pictures in on 6/3/24. It has not been 24hrs. Why are you complianing over wood shrinkage? The deck will be fixed.
Furthermore its calling for rain tomorrow. We will get deck squared away Thursday or Friday weather depending. It has ****** 7 of 10 weeks this season.
Don't involved the bbb over touch up. Just ask to talk to a manager first please!
Best,
DR
Customer Answer
Date: 06/07/2024
I am unable to accept or reject the repairs. Theirs no offer at this time, due to the business inability to provide a deck repair person . The one assigned did not show up today Friday. I was told at 6pm that he had a family emergency.Customer Answer
Date: 06/10/2024
Complaint: 21798326I am unable to accept or reject the repairs. Theirs no offer at this time, due to the business inability to provide a deck repair person . The one assigned did not show up today Friday. I was told at 6pm that he had a family emergency.
Sincerely,
***** *****Business Response
Date: 06/17/2024
This repair is complete.Initial Complaint
Date:07/18/2023
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Initial contact thru the internet, but we changed our mine, they call us 2 or 3 times a ******'s been months of the same message almost every day. I don't not want your service and now never will as this is boarder line harassment. I am tired of deleting your phone calls from my machine. MAKE IT STOPBusiness Response
Date: 07/18/2023
It's called marketing! Respond and say your not interested. We are will take you off our list.
DR
Initial Complaint
Date:06/12/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
2nd complaint. Loose Rail Boards (29) & Nails from side frame of floor pulling away. May 24 & 25, 2023, reached out to company. Called several numbers, lft my call back. No call back. Emailed company on May 25, 2023. The following attachments are my communication with Deck Ready. Also,attached a communication with a neighbor on NEXTDOOR's website, who has similar experience. My deck is unsafe at this time Project done in July, 2018. My 1st complaint filed with BBB was in July, 2019. Case ******** (Ref# **-90273643-********-3-210) for defective, untreated wood board which was not rectified correctly until May, 2021. I did reach out to ***** from their *********************** back in 2021 at *************) on May *******. He stated he does not work for Deck Ready any longer. He told me "Good Luck" . This is so frustrating. Bad business practice. I am emotionally & mentally drained and overwhelmed by this business. Please help.******* ******, *************************************************, ************, ********************Customer Answer
Date: 06/12/2023
The only warranty is of the two documents from July 2018 and yellow. The warranty explanation is handwritten on page 2. There is no other warrantyBusiness Response
Date: 06/26/2023
Our warranty has one year labor. We are more then happy to provide you with stain if needed.
Wood expands and contracts with water and humidity. Naturally nails even screws can move outside.
There will be a cost to fix the current issues.
best,
DR
Customer Answer
Date: 06/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. What will the labor cost be to fix the loose rails & nails? I do not want to be taken advantage of by Deck Ready because I made this complaint.
Sincerely,
******* ******Initial Complaint
Date:05/03/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed a contract with Deck Ready on 6/10/2019 and had a 10 year guarantee. My deck was suppose to look like new and the deck is peeling and looks awful. I called Deck Ready many times in the last 2 months and spoke to Christina and she was to send stain to refinish the deck myself. I have not received anything from them and they do not call me back when I leave a message.Business Response
Date: 05/03/2023
We will have the stain available for you at Sherwin Williams. Our Repair team has not started due to inclemt weather.
Best,
Deck Ready
Initial Complaint
Date:04/25/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a new deck installed by Deck Ready on 8/10/22. The deck was partly built on an exiting concrete slab and also partly on soil. When the footers were dug out on the concrete. I asked the contractor to place the left over soil in the grass covered area where the deck skirt would cover the soil. My reason for telling them to do this is. The concrete slab is on a downward grade. The result from not removing the dirt is. Every time is rains the mud washes out on to the remaining slab.It is a muddy mess. I asked the contractor to leave the left over material. As in the 6x6 off fall. The contractor, took the off fall, PVC material, two pieces of lattice. They did leave a 4x4 that was warped and with about 60% wane. Amongst other warped material. The nails that were used to fasten the PVC skirt around the deck were not galvanized. The heads are rested and I now have rust streaks running down the PVC boards. Deck Ready asked me to email them pictures in which I did. All communication has been cut off. Deck Ready will not return my phone calls or emails.Business Response
Date: 05/03/2023
We reached out to the client. Our staff will go and check the property.
The materials were never for the client to keep. Our ordering team always has some extra on site. Dirt coming out of a hole is not a Deck ready issue. Howerver we will concrete over the footers. This deck passsed all inspections and recieved final inspection.
DR
Customer Answer
Date: 05/03/2023
Complaint: ********
I am rejecting this response because: I except Deck Ready response in regard to the material's. Again, the reason the mud is running from under the deck is the excess soil wasn't placed in the grass area under the deck. There Is no mention of the rusted nail or the rust streaks in the PVC. If the matter in regard to the PVC is addressed. I will except.
Sincerely,
Joseph ******** **Business Response
Date: 05/04/2023
We will get out to the clients soonCustomer Answer
Date: 05/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 19980395, and find that this resolution is satisfactory to me. I will agree to accept the business's response. If the PVC board issue is addressed.
Sincerely,
Joseph ******** **Initial Complaint
Date:07/21/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had my deck done a couple of years ago and now the paint is peeling a year later. I cannot get a hold of the company because I have a 10 year warranty. I need for them repair this problem. I get full sunny on my deck. The company was in Aberdeen, Md not Reisterstown, Md. Since Deck Ready has another location I would like for them to honor my warranty or refund my money for a bad job. I'm a senior citizen and not a millionaire. The product they used should have been stain not paint because of the full sun. Can you help me.Business Response
Date: 09/01/2022
Business Response /* (1000, 5, 2022/07/27) */ Re: We received a complaint # XXXXXXXX on your business External Inbox Jacob ******** Fri, Jul 22, 2:25 PM (5 days ago) to me, ***** We never had a branch in Aberdeen. Checking our records for contract. We have not received a phone call from client this year. The client will receive a call shortly. **
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