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Business Profile

Restaurants

Mike's Restaurant & Crabhouse

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Mike's Restaurant & Crabhouse's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mike's Restaurant & Crabhouse has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/05/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today May ******* my family and I went to the restaurant for a graduation celebration. We were seated and we placed our order with the server. When the food came out my order was not correct. The server guaranteed the order will be fixed an out shortly. My family decided to wait for my food so we can say our prayer and enjoy your meal. 20 minutes or more went pass never receive my food. The entire table had cold food. I went to the manager and he had a very undisturbed aura with him. He stated he would remake the food that was supposed to have came out but was not going to redo the entire table. After a few minutes went pass , I noticed he had no regard to our table and never came back. Other customers non-African-American that confronted him on their issues was immediately addressed, and he use the words he was very apologetic, and corrected their issue. I then went back to the manager and told him I am not interested in any food items and only paying for the watery crabs and the other items that were consumed. He then asked me what am I paying for . I told him again and a check appeared on the table for $120.00. With spending $120 on just one appetizer and five drinks four of the drinks being a soda again the manager never came back to make the situation right. Matter of fact the manager went to the back after the check was delivered to us. This was the worst experience Ive ever had at this restaurant and I will share every bit of this experience to all of my friends and family that has visited this establishment for over 10 years .This truly felt as a racial discrimination and I dont know how they are able to make this right but this touched home and it hurt very bad. I have video and photographs to verify this rude behavior. I am completely blown away this restaurant has management treating customers this way. Never thought this was a racial /discriminatory establishment!

    Mike's Restaurant & Crabhouse is NOT a BBB Accredited Business.

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