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Business Profile

Animal Hospitals

Metropolitan Animal Emergency and Specialty Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Animal Hospitals.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Carol L

    Date: 12/06/2023

    Highly questionable practice of QOL code of ethical standards, experience, and services provided to animals brought to this business for ethical emergency care.

  • Judy C

    Date: 11/01/2022

    Negative 10,000 stars. Warning, do not take your beloved pet here under any circumstances. Especially end-of-life care. Most people want their pet cremated with a favorite toy/blanket/bed. This is not too much to ask. I made my wishes abundantly clear in writing on the Check-in form, and verbally to 3 different staff members. Unfortunately this facility has no protocol in place for such requests. There is a disconnect in communication between the front desk and whatever technicians handle deceased remains afterwards. My dog (14 lbs.) was on her little bed, swaddled in her blanket with stuffed animal tucked inside the blanket. After I left, I later learned a technician unswaddled my dog and separated her from these sentimental items. The items were placed in an unmarked trash bag on the floor in the morgue. I called the crematorium the next day to confirm whether these items were transported with my dog, they were not. The crematorium called Metropolitan, who could not locate our things. More than a dozen calls and 3 days later, Metropolitan ER was still goofing up, they had a different dog's toy & bed in a bag with my dog's name on it. Eventually they said they found our things. I went to Metropolitan to pick them up, they handed them to me in an unlabeled trash bag. I transported my dog's things to the crematorium myself, to avoid anymore mistakes. Meanwhile hundreds and hundreds of other local families who blindly trust and not made any follow up calls do not realize their dogs are not being handled according to their wishes. Sentimental personal effects are going into the trash bin, their dogs are being cremated without them. It is a horrible violation of a simple wish. I am lucky I was able to intervene in time to fix my situation, but other families have no idea what goes on after they walk out the door. Please call, micro-manage, be a control freak for your beloved pet's sake. And steer clear of this place.

Metropolitan Animal Emergency and Specialty Center is NOT a BBB Accredited Business.

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