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Business Profile

Custom Curtains

Rockville Interiors LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Curtains.

Complaints

This profile includes complaints for Rockville Interiors LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rockville Interiors LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/18/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase made on 12/01/21; finally payment made on 4/18/22. The purchase in dispute in a custom pair of living room drapes. Since the installation I have been telling the business that there is a problem with the drapes. This problem still has not been resolved. I have numerous emails and text messages trying to resolve the issue with the company. They tell me they will call or get ack to me and they do not. I am not getting a response. At this point after 3 months I am requesting refund on the amount I paid for the drapes which is $1393. PLUS tax.(I am not uploading all the emails/text messages...not sure how to do that. I will be glad to mail them to you, if necessary.)

      Customer Answer

      Date: 08/15/2022

      --------- Forwarded message ---------
      From: ******************************* <*******************>
      Date: Sun, Aug 14, 2022 at 6:02 PM
      Subject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #********.
      To: Better Business Bureau <[email protected]>

      The company has resolved the issue.

      *******************************

    Rockville Interiors LLC is NOT a BBB Accredited Business.

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