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Business Profile

Escrow Services

Closeline Settlements

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company was doing the title work on property I was selling to EZ Realty Solutions. They were hired by EZ Realty Solutions. On or before 9/14/22 I was told by closeline settlements that the title search was ordered and should take 7 to 10 days to come back. After calling them every week to check on the status of the title search I was lied to repeatedly telling me that since Covid that it may take longer. Telling me each time I called they would check on it further and call me right back. I was told this at least four different times and never once received a call back from them. After the sale fell through because the company did not buy my house buy the contract date I was told the title search was never ordered. This company repeatedly lied to me for over a month and now they are holding the earnest money or giving it back to the buyer. I asked if I would receive the earnest money since the buyer did not buy my house by the contract date and I was told only if a mutual agreement was signed by both parties to release the earnest money to me which the buyer is not going to do.

Closeline Settlements is NOT a BBB Accredited Business.

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