We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Graphic Designer

Easy WebContent, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Graphic Designer.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/15/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/15/2023, I trialed the free version of this online application. In liking the free version, I chose to use this for a group project. With the free version, I could invite others to comment on needs to be adjusted. I upgrade, and that feature is no longer available unless collaborators and others that it is being shared to have a "paid seat." For any company I have ever used, I have never known one to downgrade features when you upgrade. It's not compatible with PowerPoint, even though it is advertised as compatible. However, once you save it as a **********, if you've included any animations or videos, they do not work and are simply saved as still pictures. In the free version, you can share a link with others to view the presentation. In the upgrade, you can't. My complaint is simply presentation of the product using the free service to imply capabilities and then tricking the buyer to upgrade to access more, only to be met with less and a push to upgrade further (purchasing access for others, a free service under the free plan).The free service IS in itself an advertisement of what could be expanded on upgrade. This company is implementing false advertisement.

  • Initial Complaint

    Date:09/25/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    transaction date 9/22/2023 Unauthorized credit charge of $117.59

  • Initial Complaint

    Date:05/18/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a $29 monthly plan to create my Interactive White Paper. I was also in the process of changing my ****** suite account, which I had used to sign in to visme.co to set up my account. I explained to the person what the issue was and that I had no way to access the account I paid for because I created it using a ****** workspace account that now has a new name. This same issue came up with other online vendors on the same day and no one else had the trouble with it that ***** had. This took place on Wednesday, April 12th. The customer rep said that they would escalate the problem and I received an email that the problem had been escalated to: *************************** the Customer Support Manager. That was at 4pm on the 12th of April. The next day, after nothing had been done, I had to find another way to set up the white paper, so I no longer needed their service. I requested a refund since I never used their service. They told me that refunds were not possible. I've been emailing them to get access to my account so that I can use it since I have it and it has now been two full days with zero contact. I don't need their product, I just want my refund. This has been a terrible experience.

    Business Response

    Date: 06/12/2023

    We appreciate you taking the time to reach out to us here, *********! Our team has attempted to contact you since April 17, 2023, via email regarding your account credentials being reset, as you requested. We also contacted you in May to inform you about the full refund you received. When reports such as yours come in regarding your experience & requesting a refund, our team takes time to investigate so that we can reply fairly to you. We are very sorry to hear that you did not enjoy your experience when creating with ***** due to your account credentials & we welcome you to create with ***** any time in the future. If there is any other way our team may assist you, please let us know; we are always happy to help.

Easy WebContent, Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.