Complaints

This profile includes complaints for Choice Hotels International's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Choice Hotels International

  1 Choice Hotels Cir Ste 400 Rockville, MD 20850-5172

• 

  Radisson Hotels Americas

  11340 Blondo St Omaha, NE 68164-3822

• 

  Radisson Hotel Ottawa Parliament Hill

  402 Queen Street Ottawa, ON K1R 5A7

• 

  MainStay Suites Dover

  201 Stover Blvd Dover, DE 19901

• 

  Suburban Studios Columbus - Dublin OH, Choice Hotels

  6601 Reflections Dr Dublin, OH 43017

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a Choice credit card this summer and the offer was spend $1000 in the first 90 days and receive 32,000 points to use for free hotel stays. I found their acknowledgement that i qualified for the 32,000 points but they've never been put in my account so i could use them. I've called at least 10 times - still nothing.

  Business Response

  Date: 11/29/2022

  Dear ***, 
  
  We are extremely disappointed to hear about the inconvenience you encountered trying to get the bonus points for the Choice Privileges **** card. We understand the importance of earning the correct number of points within the timeframe promised. After checking our records carefully, we were able to confirm that you received 16,000 points on 11/23/22. However, my team would like to investigate this case further to find out about the missing bonus points. To look further into this, we need the last four digits attached to your Choice Privileges **** Card. This information will help us to investigate more with the appropriate parties. Please email us at [email protected], including the reference number ********, full name, phone number, and mailing address associated with your account, along with the last four digits attached to the credit card. We appreciate your cooperation, and we'll be waiting for your response.
  
  Zaira 
  Choice Hotels International 
  CID: ********

  Customer Answer

  Date: 12/04/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:11/14/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had booked hotel room for three nights, paying 24,000 in points. On the morning of what would have been my first night, I had a family emergency and needed to fly home. I called Choice Hotels immediately, and the first representative I spoke with agreed to refund the points, and connected me with another representative to do this. I spoke with the second representative, and she logged my reason. At this point 30 minutes had passed, and I ran out of international data. Apparently she never completed the refund. I next emailed Choice Hotels about the scenario, and they gave me the email address of the hotel owner. I emailed the hotel owner and did not receive a response (I still have not). I see on my receipt that they indicate me as checking in in the early morning and then leaving the same day (I did not). Listen to the recording of the call. I would like a refund of the 24,000 points, as agreed to by the first two representatives.

  Business Response

  Date: 11/22/2022

  Hello, ******. Thank you for making us aware of this relevant matter. Please note that this is not the standard we aim to provide to our valued members. Moreover, I sent your comments to upper management for training purposes. Also, I refunded the  24,000 rewards into your Choice Privileges account, and your new balance is 80,180 points. Should you have any other questions, please let us know. Warm regards. 
  
  Carlos
  Choice Hotels International 
  CID:*********

  Customer Answer

  Date: 11/29/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I redeemed reward points for a $100 ***** gas card and received instant confirmation that my order was received and would ship in 2-4 weeks. I took screenshots because the last time I submitted a reward point transaction, I received the wrong gift card and customer service said they could not fix it and it was my mistake. “Thankfully” With this transaction, I noticed the email confirmation for a ******** $25 gift card and contacted them immediately because it didn’t match my instant confirmation that I had a screenshot for. I spoke with Rep who submitted a ticket and told me I would hear back in 24 hours. I didn’t hear back. That was Oct 31. Today, the ******** gift card arrived! I wrote to the email address provided by choice privileges for questions and concerns - my email bounced back - twice- and the rep confirmed it does not work. I insisted on a fax number or personal email to provide the screenshots showing that what I selected and got instant confirmation for is NOT what they put in the email notification. I asked them to not even send the card and return points but they submitted a useless ticket. I find it suspicious that the contact information for them is inaccurate and the website doesn’t allow you to upload photos with complaint. whether they realize it “or not”, the response options for rewards on the customer side do not match what they send for confirmation/reward in the end. I am pretty sure Choice Privileges owns whatever ******** is. Horrible product, very shady rewards program. Not worth it!

  Business Response

  Date: 11/15/2022

  Dear *****,
  
  Thank you for contacting us with your case regarding the redemptions made on your Choice Privileges account. We can imagine your disappointment when you did not receive the gift card you selected when making the redemption online. As one of our Elite Gold members, you always deserve the best experience. After reviewing our records, we've confirmed that this feedback has been sent to the appropriate parties to avoid this happens in the future, as the satisfaction of our valued members is a priority to us. 
  
  On the other hand, we've also confirmed that you contacted us over the phone, and as a resolution, we refunded the 8,000 points used for the gift card on 11/09/22, and we added 24,000 points to reach a total of 32,000 Choice Privileges points, which is the number of points required for $100 gift cards. Once again, we appreciate the valuable time you took to bring this to our attention and the opportunity to rectify this inconvenience. If you have additional questions, please let us know.
  
  Zaira 
  Choice Hotels International 
  CID: ********

  Customer Answer

  Date: 11/20/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:11/02/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was falsely nislead into using choice hotels for booking our last snowmobile season. I signed up for a promotion to stay an assigned number of nights which I stayed over and you would accumulate enough poi to to claim a 50$ gas card.Well after my stays and my points were added. I was shorted points upon trying ro redeem my gas card I didn't have enough. After wasting 2 hours on the phone with choice privileges where the woman basically talked in circles and contradicted herself. I had stayed over the nights needed and yet the points were still not credited properly. After wasting so much time I called it a loss and claimed just a 25$ gift card.What a shock that that giftcard never came. Upon contacting them they are asking they have a tracking device they use on their gift cards and they can show it was delivered.They won't provide any tracking or delivery information. My guess is the whole thing is a scam from the beginning.

  Business Response

  Date: 11/11/2022

  We've received your case through the Better Business Bureau page, ******. We take claims like this seriously, and we would not want to miss addressing this for you. However, after checking the details of your account, we noticed that the $25 ****** Gift Certificate was sent to the address provided 
    
  Although we cannot take away what you experienced, we have returned the 8,000 Choice Privileges you used for this gift card as a one-time courtesy. Additionally, we have applied 8,000 more points to your account so that you can redeem a $50 gift card for 16,000 points. You can confirm this information online at www.choicehotels.com. Kindly remember that Choice Hotels is not responsible for lost or stolen gift cards. So, any future redemption would be at our members' own risk.
  
  Grettel
  Customer Care
  ***********

  Customer Answer

  Date: 11/13/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:11/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint as I worked for 4 month with Choice Hotels customer service to get this issue resolved. I opened a credit card with ******* card services with the promise of ****** choice hotels bonus points for doing so (as long as I made the $1500 in purchases on the card).I completed my end of the bargain and ******* Card awarded the 32,000 points on July 26th along with an additional 8,000 points for purchase points. Its been three months and no points are reflected on my choice hotels account. That is more than three months.

  Business Response

  Date: 11/06/2022

  Dear ****,
  
  My team cannot imagine how frustrating this situation has been for you, especially after spending so much time and effort to have a resolution. We understand the significance it has for our guests to receive their hard-earned points; for that reason, our Coordination team started communications with ********. Please know we have recently received an answer from ******** stating they are still working on this matter for you to receive the points. In this instance, it will be necessary to wait for a new update from ********. However, since we recognize this situation has caused you annoyance and taken too much time, I have added 8,000 points to your Choice Privileges account. These points can be redeemed for a free stay at selected Choice Hotel locations since our properties range from 8,000 to 35,000 points per night. In addition, since members earn 10 points for every $1 spent at Choice Hotels, 8,000 points are equivalent to what you would earn after spending $800 at one of our properties before taxes. 
  
  On the other hand, I noticed the email address you provided does not match our records. Please reply with any other/old email address you may have used and indicate whether you would like us to update it to ********@*****.com. We appreciate your help and hope to have new updates from ******** soon. 

  Mei
  Choice Hotels International
  CID ********

• Initial Complaint

  Date:10/30/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sep 30, 2022 we made a reservation for 2-night stay (Oct 14-16) in Brooklyn, NY on Choice Hotels website. A confirmation email was sent to ensure us that everything about this trip was settled. However, in the late evening (after 11:50pm) of Oct 14, when we arrived at the hotel after over 6 hours of driving, we were told by the administrator of the building that it had changed to a shelter over one month ago and was no longer taking any hotel guests, leaving us no where to go on the street at midnight. In this incidence, Choice Hotels sold us a reservation of a hotel which was terminated, never notified us about this information before the trip, and rejected to fix their mistake by finding us another hotel without extra triple charges when we contacted them at that midnight. The mistakes by Choice Hotels caused us spending over double price to find another hotel at the midnight, not to mention the stressful experience. They did apologize in the second week after the trip, but rejected to compensate our extra costs caused by their mistakes. We would like to request Choice Hotels to reimburse $400 for the extra costs of hotel, toll, and meals.

  Business Response

  Date: 11/05/2022

  Dear ********,
  
  What you experienced at this property disappoints us deeply. Your dissatisfaction is reasonable to us, as guests always expect to be able to use their reservations and have a room available. So, we sincerely regret this was not the case and that this hotel failed to honor your booking. What saddens us the most is that you had to put effort into finding a different hotel and incurred extra costs.
  
  After reviewing, I noticed you have already contacted us, and our email team was willing to credit you with 16,000 points. However, since my team recognizes this event caused so much frustration, we have taken the liberty to add not 16,000 but 30,000 points to your Choice Privileges account. These points can be redeemed for a free stay at selected Choice Hotel locations since our properties range from 8,000 to 35,000 points per night. In addition, since members earn 10 points for every $1 spent at Choice Hotels, 30,000 points are equivalent to what you would earn after spending $3,000 at the property before taxes. I hope you can take advantage of these points and give us another opportunity. 
  
  Mei
  Choice Hotels International
  CID ********

  Customer Answer

  Date: 11/12/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:10/25/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called EconoLodge national reservations line to book a room at their hotel in Needles, CA on 9/14/2022, for my wife who was on emergency travel. I asked the agent to use points in my "Choice Privileges" account to pay for the room. The agent said no problem, made the booking Confirmation #******** and added information on my wife, then deducted 8,000 points from my account for the room. When my wife arrived at the hotel close to midnight, the manager refused to check my wife in, questioning the validity of the booking. I called the national reservation line again, and while I waited the agent called the hotel. My wife heard one side of the conversation as the hotel manager argued with the agent, but still refused to honor the paid reservation. My wife left and went to a different hotel, and the agent promised me he would credit my account with the 8,000 points since the hotel had canceled the reservation, not me. The points were in fact never credited back to my account. I wrote the *** of Choice Hotels International requesting the refund, but my letter was never answered. I now ask the BBB for assistance in getting the refund for this reservation that was paid for with points worth well over $100 but refused by a Choice hotel manager in Needles, CA.

  Business Response

  Date: 10/31/2022

  Dear ********,
  
  My team understands your frustration and disappointment regarding this matter. Honestly, it's hard to imagine how your wife felt at that moment, mainly because she ended up without lodging for that night. We are also disappointed you have not received a prompt answer and your points as promised. 
  
  Rest assured that we have noted this situation in our and the hotel's permanent records under Comment ********. My team will also share this information with the appropriate parties for further review and forward it to the hotel's management team for improvement.
  
  Please know I have reinstated the 8,000 points you used for this reservation. Besides this, I have added additional 4,000 points for the trouble caused. Since members earn 10 points for every $1 spent at Choice Hotels, 4,000 points are equivalent to what you would earn after spending $400 at the property before taxes. We hope you can use these points soon and give us another chance. 
  

  Mei
  Choice Hotels International
  CID ********

  Customer Answer

  Date: 11/03/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I am grateful for the prompt response from corporate headquarters, and I will certainly now continue to do business with Choice Hotels.
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:10/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, My Choice membership number is :***********, In July 14th I used 30K points to book *********** Resort, ****** Hotel Collection in Stowe for Stay in Oct 4th 1 night with reservation number: ********. But few days before my trip in Sep 30th Choice send me a email :"This hotel  is no longer franchised by Choice Hotels, and we are no longer able to guarantee?this reservation. Due to contractual agreements, Choice Hotels cannot cancel this reservation on your behalf. " ................I have to call the hotel spend 50 mins on the phone during my trip, hotel informed me they cancel the Choice franchised in Sep 29th and the reservation has been cancelled. Since it's fall colors high season at that time same day hotel stay in Stowe is $450+, I have to pay out of pocket with excessive rate and not any phone calls from Choice or hotel to inform me all the changes.....During my road trip I have call Choice customer service 3 times ask for my points refund back and compensation, but every time the call get disconnected with no call back, till today I still haven't received any points back to my account.........I have lost all the confidence with Choice points booking knowing that points booking can be cancel at the last minute and you are on your own with no follow up at all.....I want my 30k points back to my account ASAP and another 90K points for compensation.......Thank you!

  Business Response

  Date: 10/24/2022

  Dear *****************,
  
  We appreciate you bringing this to our attention. Kindly note that every hotel has the responsibility to notify our members in advance in case a reservation is canceled for any reason or if they will not accept more reservations. After some research, we have found that the reservation for 10/04/22 was booked on 07/14/22; however, it was canceled, and the points were returned on the same date. 
  
  On the other hand, we found that a new reservation was booked on 07/14/22 with an arrival date of 10/05/22, and that reservation was never canceled, nor the points were returned; therefore, we have returned them to the account. As it turns out, we are not able to credit 90,000 compensation points; however, we have credited an additional 30,000 points.
  
  Kindly note that we want to make sure your personal information is correct, and we noticed that the email address provided does not match the one associated with the account. To update it, please reply with any old/other email address you might have had, and confirm which one you would like to use from now on. We hope to hear from you soon. 
  
  Fernando
  Choice Hotels International
  CID: ********

  Customer Answer

  Date: 10/31/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Hi ********, sorry I got mess up by ***** stacking up same send emails, yes you are right it should be for the reservation was booked on 07/14/22 with an arrival date of 10/05/22 (confirmation number ends with ****), however 30K points is not enough for the compensations and all the hassles I go through, pls consider the followings: hotel was cancel 5 days before my trip, at that time there's no Choice hotels nearby I can book even with money, it's the fall high season and rate is $400+ for all nearby hotels, and I contact Choice 3 times with no response, in the end I have to doing a last minute booking for a ****************** using 70K points (their highest hotel category) and it's in Waterbury,Vermont, 10 miles (20 mins) away from my original intend to stay city Stowe,Vermont. I have attached my reservation for your reference.

  
  Best Regards,
  
  ************************
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:10/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They offer rewards for points accumulated but they made it hard to cash in points and then when they said I was due a **** card reward and after multiple complaints to get one they said it was returned non deliverable. They do not honor their own promises.

  Business Response

  Date: 10/21/2022

  Hello, *****. Thank you for sharing this feedback with us. After revisiting this case, I reassured our commitment is to work and improve the way our Gift Card redemptions work. Nonetheless, my team and I are more than willing to make this right for you by adding 8,320 reward points to your Choice Privileges account to compensate for the long time this matter took to be solved. Remember, the average for a free night goes from 8,000 to 35,000 points (depending on the location, season, arrival date, and excluding Woodspring hotels). Alternatively, you can also use those points to redeem a Gift Card (since our system only requires 8,000 reward points for a $25 card). Once again, our team appreciates your time and cooperation in dealing with these matters.
  
  Carlos
  Choice Hotels International
  CC: ********

• Initial Complaint

  Date:09/29/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they sale points at a discount to pay for rooms 1cent a point but when you use them they are not worth 1 cent and then they call them rewards and will not allow other discounts i have corp discount of 20% A 85$ room will take 16000 points i have called can not get past call center and it is over seas have sent a lot of email and reply is the same response of that is the way it is good bye plain misleading sales and no returns so if your could review this matter wpuld make my day thanks *****

  Business Response

  Date: 10/02/2022

  Dear *****,
  
  Thank you for bringing these concerns to our attention. We understand the importance of earning the correct number of points and being able to use them. Kindly note that members earn 10 points for every US dollar spent before taxes. Also, hotel-free nights start at 8,000 points to 35,000 points depending on the hotel, location, date, and events in the area. Also, note that only one discount at a time can be used when paying for a room. Nevertheless, the concerns have been documented and will be reviewed for improvements in the program. On the other hand, due to the inconvenience caused, we have credited 10,000 points to your Choice Privileges account. You can see them online at www.choicehotels.com. If you need to set up your online profile, click on the following link: ********************************************************************************************************.
  If anything else comes up, let us know. We hope you have a great day. 
  
  Regards,
  Fernando
  Social Media Team
  [email protected]
  Tel: ************
  CID: ********

  Business Response

  Date: 10/06/2022

  Dear *****,
  
  Your satisfaction is a top priority to us. We understand that the points won't work for you; for that reason, we would like to send you a refund of $150.00 as compensation for the issues faced. We know that getting your money fast is essential. Because of that, we run a new process digitally through *****. You will receive an email from ***** within 4-7 business days notifying you the payment is waiting. You can either choose from a check sent to your mailing address that takes 14-21 business days for arrival or an immediate deposit through *****. Please know that because we need to confirm some personal information to send this request, we kindly ask you to send us an email to [email protected], including the case ********, mailing address, phone number, and email address. Once we get your email, we'll give you all the necessary information to proceed. 
  
  Regards,
  
  Zaira
  Social Media Team
  [email protected]
  Tel: ************
  CID: ********

  Customer Answer

  Date: 10/08/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards, as stated in the past emails to them from very first time i used the points that i bought that things were not right   it cost me 400 to 500 $ even after  the 25% savings for buying 180000 points discount    they have a policy that over charges people that is not right i feel that i need the account gone back thur and refigured to refund it the accurate way .
  
  *******************