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Business Profile

Lube Services

Jiffy Lube #777

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lube Services.

Complaints

This profile includes complaints for Jiffy Lube #777's headquarters and its corporate-owned locations. To view all corporate locations, see

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Jiffy Lube #777 has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/05/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In April I brought my car to the Jiffy Lube location at [******************************************] for a routine oil change. My car was not leaking oil prior to the service, but immediately afterward, it began leaking heavily from the gasket between the engine and transmission.I returned to the location to report the issue, and the employee told me it wasnt their problem and that theres nothing they can do about it. This is completely unacceptable. The leak started directly after they worked on my car, and they have refused to take accountability or offer a solution.I am a single mother, and this vehicle is my only means of transportation. Being left with a potentially serious leak that Jiffy Lube may have caused has put me under intense financial and emotional stress.Ive been told that a rear main seal repair can cost anywhere from $1000 to $1,500, mostly due to labor, and I cannot afford to pay for something I believe was caused by their negligence. I am formally requesting a full investigation and that Jiffy Lube either fix the damage or cover the cost of proper repairs. I trusted them with my car, and I should not be the one paying for a mistake I did not make.

    • Initial Complaint

      Date:07/18/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my ******* Sonata to Jiffy Lube store #*** in *********, ** for an oil change on 7/10/2024. The manager suggested a coolant flush based on ******* factory recommendations. I agreed. The next day the car overheated. I took it back to Jiffy Lube on 7/12/2024 the manager stated there were some left over air bubbles in the coolant and the car should be fine. Soon after I left it overheated again. At that point I took it to the dealer. The dealer stated the thermostat was damaged and had to be replaced. The thermostat was working fine before Jiffy Lube worked on my car. The car had NEVER overheated before. I spent $326.60 at Jiffy Lube and $628.15 at ********** *******. I am asking for a full refund for my visit to Jiffy Lube on 7/10 and full reimbursement for my costs at the dealer to fix the problem. I have been a Jiffy Lube customer for 30 plus years and this situation is unacceptable. I don't have the Jiffy Lube invoice but it is in their system. I wasn't expecting to need it.

      Business Response

      Date: 08/01/2024

      This case has been closed and the customer has been refunded.

      Customer Answer

      Date: 08/06/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *****************

    • Initial Complaint

      Date:12/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 29, 2022, I brought in my 2017 ***** **** for servicing. This location is the only place I have ever had the car serviced. 3 weeks later, the car died and the ***** dealership said it needed a new engine that would cost $10,000, blaming the problem on previous servicing. I reached out to Jiffy Lube and sent them the diagnosis but they said that wasn't evidence they were at fault. The car is only 5 years old and has 94,000. Please help. Thank you.***********************

      Business Response

      Date: 01/11/2023

      6 January 2023 
      Regarding the claim for the above referenced ***** ******, please be advised that his claim was reported to our insurance company, *********, for resolution. The claim number with ********* is A2F7625 and their telephone number is ************ 

      Customer Answer

      Date: 01/11/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because the insurance company said Jiffy Lube is not responsible in any way for a 5 year old car engine that needed to be replaced just a few weeks after being serviced at Jiffy Lube.

      Regards,

      ***********************

    Jiffy Lube #777 is NOT a BBB Accredited Business.

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