Complaints

This profile includes complaints for Movers-95's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Movers-95

  Rockville, MD 20852-4101

  
• 

  Movers-95

  5644 3rd St NE Washington, DC 20011-2532

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired movers 95 to pack and move our belongings from ******** to *****, I told them I needed the weight of the truck with the household goods in it. They stated the driver had it, he did not. It took us over a week to speak to someone regarding items and when it would be delivered. We signed for the delivery only, as we are unpacking the items, which they stated they would help unpack and didn't, some of our items are broken and no one has returned our call or answered our phone calls.

  

  Business Response

  Date: 11/19/2024

  Better Business Bureau. Compliant ID # ********; ******** ******
  CC: Ms. ******** ******. , ** ***** Daytime Phone: ************** E-mail: **********************************.
  Ccc:
  ***** J. ********* & Associates, P.A
  *******************************,
  ********, *********
  To Whom It May Concern:
  Thank you for your recent notification of recompleting filed by customer Ms. ******** ******.
  First and foremost, Movers-95 performed a relocation service (Pick-up, Storage, and Delivery) for this customer on 09/20/2024, and delivered Ms. ******** ******, belonging to Ft. Worth ***
  Ms. ******** ****** claims that the movers did not deliver her all-households goods items on time, within the 21 business days, and that her belongings were damaged, and she never received a wight ticket for her shipment.
  Please see the attached documents that sign by Ms. ******** ******, that confirm all of her belongings that were picked up in *********** MD and were kept in Movers-95 storage faculty in *************, was delivered on 09/19/2024 into Ft. Worth TX.
  Also, please check the delivery documents for Ms. ******** ******, that confirm that upon delivery Ms. ******** ****** checked the items according to the pickup inventory list and confirm with her signature that ALL items were delivered, and the delivery was completed to Ms. ******** ******, satisfaction.
  In conclusion, Movers-95 attempted to resolve Ms. ******** ****** claims and provided all options to customers when even it was clear that Ms. ******** ****** claim do not have any grip in reality and according to the *** trail the services order was completed to the customer satisfaction,
  ********************** hopes this will help resolve the issue and will be happy to provide any other information requested.
  Sincerely,
  Movers-95,
  Moving & Storage.

  

  Business Response

  Date: 11/25/2024

  Better Business Bureau. Compliant ID # ********; ******** ******
  CC: Ms. ******** ******. , ** ***** Daytime Phone: ************** E-mail: **********************************.
  Ccc:
  ***** J. ********* & Associates, P.A
  *******************************,
  ********, *********
  To Whom It May Concern:
  Thank you for your recent notification of recompleting filed by customer Ms. ******** ******.
  First and foremost, Movers-95 performed a relocation service (Pick-up, Storage, and Delivery) for this customer on 09/20/2024, and delivered Ms. ******** ******, belonging to Ft. Worth ***
  Ms. ******** ****** claims that the movers did not deliver her all-households goods items on time, within the 21 business days, and that her belongings were damaged, and she never received a wight ticket for her shipment.
  Please see the attached documents that sign by Ms. ******** ******, that confirm all of her belongings that were picked up in *********** MD and were kept in Movers-95 storage faculty in *************, was delivered on 09/19/2024 into Ft. Worth TX.
  Also, please check the delivery documents for Ms. ******** ******, that confirm that upon delivery Ms. ******** ****** checked the items according to the pickup inventory list and confirm with her signature that ALL items were delivered, and the delivery was completed to Ms. ******** ******, satisfaction.
  In conclusion, Movers-95 attempted to resolve Ms. ******** ****** claims and provided all options to customers when even it was clear that Ms. ******** ****** claim do not have any grip in reality and according to the *** trail the services order was completed to the customer satisfaction,
  ********************** hopes this will help resolve the issue and will be happy to provide any other information requested.
  Sincerely,
  Movers-95,
  Moving & Storage.

  Customer Answer

  Date: 12/16/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22472951
  
  I am rejecting this response due to unresolved issues that remain outstanding. Here are the main concerns:
  1. Lack of Communication:
  I have yet to receive a phone call to discuss the documents needed, despite my repeated attempts to communicate. There has been a complete lack of professionalism in handling this matter. Phone calls go unanswered, and emails are unclear and poorly written.

  Despite multiple attempts to reach out, no one has contacted me to discuss the necessary documents. On the rare occasions I have spoken with your representatives, I was assured the weight information would be emailed to me. However, I have yet to receive this email, and no follow-up has occurred as promised.

  
  ********** and Documentation Issues:
  The third-party movers only delivered what they were given, but there were inconsistencies during delivery. They were yelling numbers in Spanish, which I could not understand.
  I signed the delivery document with a noted disclosure due to these discrepancies.

  3.Pending Weight Information:
  I requested the weight information months ago and have still not received it.

  
  4.Incorrect Items and Missing Items:
  I have received items that do not belong to me and am still discovering missing items as I unpack.
  I was instructed to file a claim for the missing items. However, I need clarification on whether I am allowed to file multiple claims as I unpack or if only one claim will be permitted.

  For missing items, I was advised to file a claim. However, I am still unpacking boxes, as I am only one person and am uncertain if I will need to file multiple claims. Will this be permitted, or am I limited to one claim?
  Given these issues, I would like clear answers to the following:
  When will I receive the weight information?
  Can I file multiple claims for missing items if they are discovered later?
  Who can I contact for immediate assistance, as the phone lines are not being answered?

  
  This matter needs prompt resolution, as it has been ongoing for too long. Please respond with a detailed plan to address these concerns.
  
  Regards,
  
  ******** ******
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 02/11/2025

  Ms. ******* can contact us directly what she didnt do.

  

  Business Response

  Date: 03/26/2025

  03.25.2025
  
  
  To: Better Business Bureau (BBB)
        **************************************
        ************** 20005-3404 ***
        **************
  
  Re: *******************
         Case # ********
  
  
  To Whom It May Concern:
  
                  We are contacting you in response to the complaint made against our company, Movers-95, filed by our mutual consumer *******************
  
  The customer reported that they would like our company to reimburse her the for damages and mg items.
  
  
  Ms. ******** Husky has stated that this is due to our company being damage and missing items on delivery.
  
  Ms. ******** Husky, never response to our e-mails, to submit a claim form, nor response to our call to verify what is missing.
  
  Movers-95 apologizes for any misunderstandings or confusion when it comes to punctuality, there can always be unforeseen circumstances that may occur.
  We will take this comment seriously and strive to improve all aspects of our service.
  But we will not be providing a refund to this customer without any response from *******************
  The customers items were safely moved to and delivered in to ********** **; the customer was only charged for what she shipped.
  
  
  Movers-95 hopes this will help resolve the issue and will be happy to provide any other information requested.
  
  
  Sincerely,

• Initial Complaint

  Date:09/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My items were picked up on July 30 and delivered on August 11, 2023. I paid $2800 to Movers95.Com LLC. I was told that my items would be delivered in full (receipts attached). Upon delivery, I was missing 7 boxes (5 medium, 1 large, and 1 extra large). Upon questioning, I was told by the delivery company contracted by Movers95.Com LLC, PSM Services, that the missing boxes were either never picked up from Movers95.Com LLC’s storage or that they may have been mistakenly delivered to other clients.  After contacting Movers95.Com LLC, they told me that the items were picked up and none of the clients received it. However, some of the stuff I put originally in a missing box was found in the truck along with the label belonging to a missing box (see the attached pictures). For this reason, I suspect that my items were messed with, not gone missing by mistake. The missing boxes contain personal and invaluable items, and my main goal is to retrieve them.  I have noted the missing items on the contract, and I have proof that my items were messed with. I believe that Movers95.Com LLC has access to my missing items. I seek to retrieve them. Movers95.Com LLC has only offered to pay me $0.60 per pound. In addition, such compensation requires me to waive my right to sue them by freeing them from any liability.

  

  Business Response

  Date: 10/02/2023

  thank you for having taken your time to provide us with your valuable feedback

  

  Business Response

  Date: 10/02/2023

  To Whom It May Concern:
             Thank you for your recent notification of the complaint submitted by our customer *** ******* ********.
  *** ******* ********, statements that he didn’t receive 7 boxes out of his shipment from Washington DC to Los Angeles CA, as the shipping document that was completed at the pick-up and at the delivery time are induced that *** ******* ********, claim are inaccurate and not true.
  
  *** ******* ******** received a first quote as a binding price per his request (revised estimate is attached) at the beginning of his move process from Movers-95’ & was confirmed by *** ******* ******** himself via hand signature (attached).
  
  On 08/11/2023, the delivery day for *** ******* ******** in Los Angeles CA, customer receive all items on inventory list from pick-up (see signed inventory list).
  
  After the delivery was concluded the driver together with *** ******* ********, went back to the truck to confirm that all *** ******* ********, belongings delivered according to the inventory list from pick-up.
  
  *** ******* ********, contact our office with a missing item compline.
  
  Movers-95’ sent to *** ******* ********, our Claim Form in order to start a claim process to try and find the missing items or to offer compensation for the missing items that *** ******* ********, claim is missing.
  
  *** ******* ********, refused to return neither the claim from nor to response to our attempt to communicate with him.
  
  Please check the attached documents from *** ******* ******** relocation service with our company and you can see that all procedures were folloed and *** ******* ********, refuse to communicate with Movers-95.
  
  Therefor *** ******* ******** complaint is completely inaccurate and although *** ******* ******** refuse to return our calls, emails, and texts Movers-95’ will continue to attempt to contact the customer in order to resolve this matter.
  
  Also *** ******* ******** has all the documents for his relocation including all shipping and receiving documents and *** ******* ******** never contacted our office to compline what make this all-complete suspicious motivation.
  
  Thank you in advance,   

  Customer Answer

  Date: 10/05/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  The response not only shows total negligence by Movers95.Com but also it is deeply disturbing, untrue, and reckless.
  
  First of all, Movers95.Com claims that I have received all of my items while the delivery inventory (first attachment), and singed by the delivery team, clearly states 7 boxes missing.
  
  Furthermore, Movers95.Com acknowledges the missing items and told me they would work to locate them (see second attachment). 
  
  Choosing to deny that I have missing items and rather say that I have received all of my items now proves my initial claim: Movers95.Com has deliberately misplaced my items with the intention to steal them. 
  
  With regard to the claim form, I refused to sign it because it clearly waives my right to sue the company. I am happy to sign a claim form that does not include that waiver clause. 
  
  With regard to communication, I engaged in good faith and contacted the company to ask for my missing items. Specifically, I exchanged 19 emails with the company from August 11, 2023 up until I was told that my items were not recovered on August 29, 2023 (see third and fourth attachments). 
  
  Lying about our proven communication history and accusing me of refusing to communicate with me is another sign of the malicious behavior Movers95.Com has. I have attached the last message they sent me, which is a response to my email. I challenge them to show evidence of lack of communication on my behalf. 
  
  Moreover, Movers95.Com has not yet answered another question I had: how did some items originally placed inside a mission box ended up being delivered separately as the fifth attachment shows? 

  Regards,
  
  ********* ********

  

  Business Response

  Date: 10/09/2023

  Thank you for the option to respond.
  ******************** is rejecting our response based on that PPW of his service.
  Therefore, theres nothing that we can add.
  Please review the service PPW.