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Business Profile

Nutritionist

Washington Nutrition & Counseling Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nutritionist.

Complaints

This profile includes complaints for Washington Nutrition & Counseling Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Washington Nutrition & Counseling Group has 9 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/21/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This incident occurred at 4pm on February 14th, 2023. I was registered for a therapy session with one of the counselors at the practice--a correction to the business profile, they list themselves as Washington Nutrition & Counseling Group--and the provider was a no show. I was charged for the session prior to the session. There was no communication from the front desk as they close at 4pm--not sure if that's an acceptable practice, scheduling virtual appointments past when the front desk is open. To the practice's credit they cancelled the charge to my card when I called the following day. They did not however, cancel my following appointment with a nutritionist in their practice despite my request and did not notify me until after it was less than 48 hours to my appointment putting me on the hook for $100 if I cancel the appointment. I was also told by my bank that they have my card set up on a "subscription", I never consented or was informed that my card was subscribed to anything, I found this strange--***** bank has also flagged this as strange activity for a medical practice. Some notes on communication: 1. Their voicemail says the front desk only answers calls between 8am and 4pm. I have had calls and emails come in from them before and after their claimed business hours.2. I have attached all written communication between myself and the practice to this complaint.3. If anything in this report appears vague, I am happy to have a quick conversation to provide concise clarity. This practice appears to have very poor ratings on sites where reviews are hosted and appears to need a serious change in how they handle customer relations.

    Washington Nutrition & Counseling Group is NOT a BBB Accredited Business.

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