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Business Profile

Security Cameras

Bulepods Home Security

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Cameras.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction dated 10/27/24 for 3 pairs of shoes for $85.93. Supposedly it was delivered on Sunday November 10, 2024 by a company called **************. I was texted that the parcel had arrived on my doorsteps from a number ************ and that if I had a problem to call ************** I called immediately since I was home and had not received the parcel. The pictures emailed to me as proof of delivery were not of my house. I also called a number listed for UniUni **************. No one has ever picked up or replied to my emails. Bulepod does reply, always informing me that it's my problem to resolve and dismissing my claims. I don't want someone else getting scammed by this **************** I believe the delivery company is part of the scam with the Bulepods site. I only lost $85.93 but they post a host of items that are a lot more expensive.

  • Initial Complaint

    Date:10/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought sandals from ******* that said they were arch support sandals. No arch support, the fabric on top was so loose they are not safe to use. I followed the directions and emailed them for a return and after 2 weeks they offered me $15.00 for the $39.98 sandals. I said I wanted to return them and get my money back. I had paid in payments through ****** and ****** sided with this seller because it was past 30 days because the seller was non responsive, Ive tried and tried to resolve this on my own. I see others have been scammed by this company too. I ordered these August 4, 2024 received them August 24th and reached out August 24th to return them. The sizing is also wrong. I would also like to file a complaint with ******. Ive contacted them many times about this and they have disconnected and Im not being rude.

  • Initial Complaint

    Date:09/25/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of shoes from Bulepods. They do not fit. I have been trying to return them and get no response from customer service.

  • Initial Complaint

    Date:08/26/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I I purchased sandals from bulepods they were too big and the quality of the sandals was not good I requested a return label they did not respond I sent several request no answer when I mentioned the bbb your agency they responded That they were going to give me a refund they said I didnt have to return the sandals I'm still waiting for the refund It's been weeks Please advise

  • Initial Complaint

    Date:08/22/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tracking Information Courier Tracking *********** ************************** [Order #*****] (July 7, 2024)Product Quantity Price Orthopedic Women Sandal Breathable Arch Support Wedge Slip On Vintage Summer - Black, US 8.5-EU 41 Color: Black Size: US 8.5-EU 41 1 $37.95Subtotal: $37.95 Shipping: Free shipping Payment method: ****** Total: $37.9

    Customer Answer

    Date: 09/09/2024

    ---------- Forwarded message ---------
    From: ******* ******* <***************************************************************************************************************************************>
    Date: Thu, Sep 5, 2024 at 7:51 PM
    Subject: Fwd: Bulepods "[your-subject]"
    To: <*********************************************************************************************************************************************************>


    This is the email conversation from complaint #********

    Thank you,

    ******* *******
    ************

    ---------- Forwarded message ---------
    From: ******* ******* <***************************************************************************************************************************************>
    Date: Wed, Aug 14, 2024 at 6:06 AM
    Subject: Re: Bulepods "[your-subject]"
    To: sale <*****************************************************************************************************************************************************>


    I am happy to return the shoes and request a refund


    On Mon, Aug 12, 2024 at 10:22 AM ******* ******* <***************************************************************************************************************************************> wrote:
    I would like the $37.95 that I spent returned to me. $ ***** will be fine.
    I didn't want to give Bulepods a bad review but this is not acceptable.

    ******* *******

    On Fri, Aug 9, 2024 at 8:25 PM sale <*****************************************************************************************************************************************************> wrote:
    Hello,
    We are sorry for the unpleasant shopping experience you had. We would like to express our sincere apologies again. We are willing to refund you $20 directly. You do not need to send the shoes back to us.
     
     
    ------------------ Original ------------------
    From:  "candyce *******"<********************************************************************************************************************************************>;
    Date:  Fri, Aug 9, 2024 07:44 PM
    To:  "sale"<*****************************************************************************************************************************************************>;
    Subject:  Re: Bulepods "[your-subject]"
     
    Thank you for respecting my request to return the shoes. Is there anything I need to do? Is there a reference number?

    On Fri, Aug 2, 2024 at 12:05 AM sale <*****************************************************************************************************************************************************> wrote:
    Hello,
    Thank you for contacting us. We are sorry for the unpleasant shopping experience you had. We respect your request to return the product.
     
     
    ------------------ Original ------------------
    From:  "candyce *******"<********************************************************************************************************************************************>;
    Date:  Thu, Aug 1, 2024 09:26 PM
    To:  "sale"<*****************************************************************************************************************************************************>;
    Subject:  Re: Bulepods "[your-subject]"
     
    The shoes are too hard. You describe them as orthotics and they are nothing like orthotics. I want a refund.

    On Tue, Jul 30, 2024 at 8:59 PM sale <*****************************************************************************************************************************************************> wrote:
    Hello,
    We are sorry for the unpleasant shopping experience and for not replying to your message in time. We sincerely apologize to you again. We are willing to provide you with a replacement service. Can you accept it?
     
     
    ------------------ Original ------------------
    From:  "Bulepods"<*****************************************************************************************************************************************************>;
    Date:  Tue, Jul 30, 2024 09:28 PM
    To:  "sale"<*****************************************************************************************************************************************************>;
    Subject:  Bulepods "[your-subject]"
     
    From: ******* Trotter ***************************************************************************************************************************************
    Subject: [your-subject]

    Message Body:
    This is my second message. The shoes are too wide and are uncomfortable. I want a refund. Please tell me how to get this underway


    --
    This is a notification that a contact form was submitted on your website (Bulepods **********************************).

    Customer Answer

    Date: 10/06/2024

    Dear BBB,
    Yesterday Bulepod sent me an email promising that I will receive a full refund. Thank you very much for making this happen.

    I am amazed and so thankful.

    ******* *******

  • Initial Complaint

    Date:07/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 pairs of shoes. None of them fit. As their website claims, I can return these and contacted customer service to receive a return shipping label so that I could return the items and receive a refund. The website bulepods.com says they will respond within 24 hours. Since July 18th, I have reached out to them via email 5 times and have NOT received a reply. I've tried the phone numbers available online, however, those are not real phone numbers and don't call anywhere. I have checked my spam and not heard back from the company. I have contacted via their website and received nothing. I read on their ******** page reviews from other customers who say they didn't receive their items or didn't receive their refunds.

  • Initial Complaint

    Date:01/17/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned the cameras I had purchased from Bulepods, I had contacted them 3 times with complaint and I got no response from Bulepods. The I used the return address on the Bulepods website. Insured the package and when the package was delivered to the Bulepods warehouse at ********************************************************************************* Still got no response from Bulepods. When I told them I was going to report them to Better Business Bureau I got and immediate response. And after that many emails with apologies and requests for me to provide them for the tracking number which I no longer have since the package was delivered to the Bulepods whathey finally asked for the tracking number since the package had been delivered to the warehouse. Now Bulepods is no longer responding to me and has not returned my on $282.95. Package mailed back on October 6,2023 and have bank receipt for UPSP recipient for $23.60 for return with insurance.The reason cameras where sent back is the the controls on camera where to small and camera was not recording. They just did not work for me. Also there is a time limit on the return and when ********* did not respond to me, I mailed back the 3 camers and card reader. So I mailed back the cameras to the return address on the Bulepods website.

Bulepods Home Security is NOT a BBB Accredited Business.

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