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Business Profile

Title Agent

Eastern Title and Settlement
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/16/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As an agent, I’m here to warn other agents not to deal with any transactions involving CSMB LLC dba Eastern Title & Settlement in Rockville MD. My Seller sold her home, signed all paperwork and delivered the keys to buyer. Days later, she was never paid, nor could I receive a copy of my commission check. When I called to follow up, Shu told me the file will be funded when the Lender, NMSI, receive their shortage of $270! I emailed to get details about who owes this amount and was told nothing more than thank you for you patient. I fear this company has helped to scam my client out of her home. We need answers and maybe a lawyer

    Business Response

    Date: 09/21/2023

    From: ********************* <***********@easterntitle.com>
    Date: Thu, Sep 21, 2023 at 2:06 PM
    Subject: RE: ********************** Complaint (********)
    To: *********************** <***********@mybbb.org>

    The seller signed between 5:30pm and 6:00pm on May 12th on Friday due to the closing be later in the day we weren't able to send the wire until the following business day being the 16th of May which was Monday due to the weekend.  The seller also gave us the wrong routing number so the wire was returned on Monday and had to be resent .  Once the wire was returned and we confirmed the wiring instructions again with the seller we sent the wire and the file was closed. 

     

    Thank you, 

    President

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