We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tourist Attractions

Jefferson at King Farm

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tourist Attractions.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom It May Concern: My name is ************************************* and I am currently a resident at The ****** at Kings Farm Apartments in a 1 bedroom/1 bathroom style apartment. I recently moved in this year June 30th, 2023, however due to the apartment complex not being prepared upon move-in, I did not receive my key until July 1st, 2023. Upon moving into the unit, I noticed several issues within the unit including, a faulty bathroom tub faucet, a broken bedroom windowsill rod (open/close blinds), minor scrapes on the kitchen floor, mismatched stove elements for electric stove, and a clogged kitchen sink. Upon transitioning more of my personal items into the apartment I found more issues within the apartment, that left me unable to utilize the amenities provide by the apartment complex. After placing these issues in their Active Building Resident App. I have addressed these issues with the maintenance team and the apartment staff members on various occasions after placing the maintenance requests in the Active Building app on August 16th, 2023 (******) and August 21st, 2023 (******) and unfortunately I am continuing to be negatively impacted due to lack of correspondence to these requests. Below highlights the list of issues that have been unresolved: Kitchen Area: Garbage Disposal Leaking Right sink not draining Dishwasher in disrepair (damage to the dish holders/racks)Stove Element front right does not fit Floor in front of fridge has been damaged Crack on Lower Refrigerator Shelf Dryer cord is frayed (As per request ID ****** on August 21st, 2023)Bathroom Area: Bathroom sink leaking underneath Bathroom tub not draining (As per our conversation on September 8th, 2023) Bedroom Area: Missing rod for right window (Resolved on August 16th, 2023) Front Hall Area: Crack on lower panel for the front window near entrance area This has been a tenuous process, because the apartment complex has only two maintenance staff and I have close had to monitor the situation.

Jefferson at King Farm is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.