Complaints

This profile includes complaints for Community College of Baltimore County's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Community College of Baltimore County

  7201 Rossville Blvd Rosedale, MD 21237-3855

• 

  Community College of Baltimore County

  800 S Rolling Rd Catonsville, MD 21228-5317

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is for Community College of Baltimore County *************************** aid office not disbursing my remaining balance of my federal Pell ***** award money. I was awarded for Fall 2024- Spring 2025 in the amount of $5547.00 after my tuition fees of $3069.00 were paid my remaining balance of $2478.00 should have been direct deposited in my bank account. It was not.Also, the amount of $5547.00 I was awarded /accepted for, was changed by the ******************** to a different amount. Because of the alteration of my federal Pell ***** award money, it causes no refund to be deposited in my direct deposit.Where is my remaining federal Pell ***** money.I filed a complaint with ***** making them aware of this issue as well.

  Business Response

  Date: 02/27/2025

  Student aid is granted and disbursed in accordance with academic progress and eligible courses. We sent a detailed explanation to the student.

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 22975423
  
  I am rejecting this response because:
  

  Hello,

  
  

  Ccbc has not sent me a detailed message in regards to my complaint to BBB as they stated in their response.

  
  

  ******* ****

  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 03/06/2025

  My apologies, a review and explanation of the student's recent CCBC transactions involving federal aid funds will be sent shortly to the student's CCBC email account. Alternatively, the student may contact our ******************** at ************ or ********************************************************************* with any questions. 

  Customer Answer

  Date: 03/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

  Customer Answer

  Date: 03/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:02/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/23/2024 @5:58pm I send out an email to Rachael ******** and Melissa * *****, soliciting to be withdrawn for my Intermediate Accounting 201 class. Note the policy from the school is if the student withdraws from the class prior to the class starting they will get a full refund. Reason why I send this email. In that same email I included the class I wanted to take instead of Intermediate Accounting 201. Note that this Class, Intermediate Accounting 201, is a sequence of 2 classes 201 & Intermediate Accounting 202 that I was registered for but had only paid for 201 since the school needs to see if I pass the class 201 to then be in 202. Mrs. Rachel reply to the email stating that to connect with Mrs. ***** who will be able to make the change. On 1/24/2024 I receive an email from Mrs. Rachel to see if I was able to complete the withdrawal. On 1/25/2024 I send Mrs. Rachel an email stating that she did. When school started, I noticed that I was receiving the professor's email, so I decided to reach out the office. To my surprise the class wasn't dropped was able to drop the class but since it registered as 2/6/2024 After the due date for the policy now they didn't give me a full refund. I'm filling, because I would like my whole refund since I did reach out in time.

• Initial Complaint

  Date:12/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am deeply concerned about the sharing of my nonpublic information with credit bureaus and the resulting inaccuracies on my credit report. This situation has caused significant financial and emotional distress.
  
  Under 15 USC 1681 Section 602, I have the right to financial privacy, and I expect my information to remain confidential.
  
  Furthermore, 15 USC 1681 Section 604(a)(2) states that a consumer reporting agency cannot furnish account information without my written instructions, which I have not provided.
  
  I have identified inaccuracies on my credit report from THE COMMUNITY COLLEGE OF BALTI, impacting my financial well-being. I request these inaccuracies be corrected promptly.
  
  Lastly, please remember 15 USC 1666(b), which prohibits treating payments on a credit card account as late under certain circumstances.
  
  For reference, my account details are as follows:
  Account Number: *******
  
  I request a thorough review of my account, prompt correction of credit report inaccuracies, and strict adherence to federal laws regarding my information.
  
  Failure to address these issues may compel further legal action. I anticipate your prompt response and resolution to these concerns.
  
  Thank you for your immediate attention to this matter.
  
  Sincerely,
  ******* *****

  Business Response

  Date: 12/19/2023

  The Community College of Baltimore County (CCBC) is in
  receipt of the Better Business Bureau complaint filed by Mr. ******* *****. 
  
  From what we ascertain, Mr. ***** is complaining that CCBC
  inaccurately reported collection activity to a credit report agency.  We
  further understand that he is seeking some correction to his credit report as a
  result of the alleged inaccuracies.
  
  The College has reviewed Mr.
  *****’s payment history and related collection efforts.  We have confirmed
  that Mr. ***** owed a debt to the College, failed to make payment on the debt
  as required, and in accordance with College policy, the matter was then
  forwarded to the Maryland
  State Central Collections Unit for further action.   Mr. *****
  was provided the opportunity to satisfy payment obligations prior to any formal
  collection action being taken.
  
  The specifics of Mr. *****’s allegations are unclear. 
  He states only that there are inaccuracies in his credit report and seeks
  correction of the inaccuracies; however, the complaint lacks detail on the
  alleged inaccurate information.  Based on the complaint received, CCBC is
  unable to determine the information deemed to be inaccurate in Mr. *****’s
  credit report, the credit reporting agency involved here, the information he
  seeks to have corrected, and the exact  correction requested.   
  
  Given this, CCBC requires additional information in order to
  further review the matter and determine if there are any inaccuracies as
  alleged that require action on our end.  

• Initial Complaint

  Date:08/02/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon, I'm ****** ***** and I wanted to write about my experience with the CCBC *************** prior me graduating from CCBC, UMBC, and prior to me getting a job in my prospective *********. Tiffany ****** from the student finance department had been the only cashier from the bursar's office on the *********** campus that had treated me respectfully and has displayed class, manners, and professionalism every time I went to pay a bill for a semester for years. Mr. ******** ******** completed a transaction for me with no issues as well. He was very polite and *************. Shaundel ************* and Ms. ****** *****, on the other hand, were often rude. Their attitudes at the *********** campus sucked.Their smug demeanors and standoffish attitudes made me feel unwelcomed, unwanted, and bullied. They never said "hello", "how are you", "how can I assist you", "have a great day", or anything. Ms. ***** was even condescending to me on several occasions. I hated going to them to make a payment because I felt as though their interpersonal skills were horrible.I really hope that leadership can make them aware of how their people-oriented skills need a major improvement. I think they need to provide better customer service and they need to straighten up their manners. Ms. ************* and Ms. ***** need some training on improving their bedside manner when handling student *********** whom this may concern, I really hope you understand. Thank you,****** *****

  Business Response

  Date: 08/11/2023

  CCBC is appreciative of the feedback shared about its customer service operation in the bursar's office at *********** campus.  We apologize for the inconvenience to our customer, Mr. ******* and are taking immediate action to address the concerns brought forth.  We consistently look for ways to improve organizational effectiveness and services as part of our mission to serve students.  We take our customer's opinion seriously and will work aggressively to continuously improve the student experience at CCBC.

  Customer Answer

  Date: 08/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:05/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CCBC overcharged me based on errors that happened on their end and based upon the fact they did not follow their own policy to verify my residency and misinformed me about a discount that was available

  Business Response

  Date: 05/23/2023

  Thank you for allowing us the opportunity to address the concerns of our student. We want to clarify the sequence of events, remaining respectful of our student's privacy while providing a factual account from our perspective. The student in question first completed the CCBC enrollment application on May 29th, 2019. At the time of the application, the student stated they were not a U.S. citizen and did not submit documentation verifying their DACA (Deferred Action for Childhood Arrivals) status. As a result, the student was classified and charged as an international student,consistent with our policy.
  The student first expressed concerns over their tuition rate on October 1st, 2021, through an email exchange with a CCBC academic advisor. The advisor suggested contacting the ****************************** **************** to resolve the issue. Subsequently, on March 8th,2022, the student contacted the Assistant Director of *** and shared their concerns about the tuition disparity. On March 10th, 2022, the Assistant Director of ISS detailed the necessary steps and documents required for the student to adjust their tuition status. The Assistant Director clarified that a retroactive refund could not be offered as documentation proving residency status was required before the start of the third week of the term. On April 16th, 2022, the student indicated through emails that they intended to submit the required documentation for tuition adjustment.Unfortunately, the student did not provide these documents until November 15th,2022, seven months after the intention was conveyed. During this interval, the student registered for the Fall 2022 classes and was billed at the international rate, in line with their status then.
  In light of the situation, our institution demonstrated flexibility by awarding the student $791 in emergency funds. This amount reflects the difference between the international and out-of-county rates for the Fall 2022 term. We also adjusted the student's tuition rate for future terms and provided guidance on accessing further financial aid resources. While we empathize with our student's circumstances,unfortunately we cannot retroactively refund the difference between the international and out-of-county rates as the student has requested. This decision is consistent with our stated policy and predicated on the fact that we received the necessary documentation later than required.  

  Customer Answer

  Date: 05/24/2023

   
  Complaint: 20081919
  
  I am rejecting this response because:
  I was misinformed about the **** discount. During my initial enrollment to CCBC, I was informed that there was no such discount for **** recipients, therefore the advisor told me I had to pay the international rate. Furthermore, the CCBC policy states that the college is REQUIRED TO verify proof of residency. Also, as recorded in my application, my home address is located inside the *** AND inside the state of ********. There should have been no reason for CCBC to charge me the international rate seeing that my mailing address is inside the *** and inside ********. I have been advised by a faculty member of CCBC that the recorded responses of not being a US citizen AND the recorded response of my SSN should have raised enormous red flags in regards to my status. They were never verified. Furthermore, CCBCs evidence of guilt is clearly shown by giving me a refund of $791. The fact that I was misinformed at the start and had to uncover this on my own is unacceptable. If I had never expressed concerns, CCBC would have at least $20,000+ of money that was rightfully not theirs to receive. 
  
  Sincerely,
  
  ****** ******** **

  Business Response

  Date: 05/26/2023

  In light of the concerns raised, a thorough review of the case has been conducted. We have reviewed the college's policies and processes from 2019 as well as the correspondence between CCBC staff and the student. We have included a link to the 2019 catalog Residency Policy which clearly outlines the residency requirements and applicable tuition rates. Per our policy, the student must provide accurate residency status information and initiate any adjustments if a change is warranted.We have not discovered any record of miscommunication or misinformation regarding the **** discount at the time of enrollment.We will investigate if the student can share any documentation or details supporting this claim.  
  
  Regarding concerns about the difference between domestic and international rates, acknowledgment is given that the mailing address is within ********. However, tuition rates are determined based on residency status and not only the mailing address. The concerns about rate discrepancy first came to our attention in October 2021. The concerns were again addressed in March 2022. At that point, explicit instructions on how to adjust residency and tuition were provided via email. These emails detailed the requirements and procedure for updating residency status and adjusting tuition rates. The student was reminded of the importance of providing these documents in a timely manner. Despite acknowledging these emails, the required documentation was not submitted until November 2022.  
  
  We also wish to clarify the $791 referred to as a refund. This amount was awarded as a one-time assistance utilizing emergency funds, not a refund.These emergency funds can be awarded to any student experiencing financial hardship who meets the program's criteria.  

  Customer Answer

  Date: 05/26/2023

   
  Complaint: 20081919
  
  I am rejecting this response because:
  Although I do understand that correspondence was given to provide documentation to adjust the tuition rate, that was not my primary concern. My primary concern was the miscommunication between me and the academic advisor at the time of initial enrollment to CCBC and the overpayment money not being refunded to me. A process that should take 1-3 months at most is taking almost 2 years. The miscommunication interaction was an interaction that took place in person so there is no evidence that can prove nor deny this. The academic advisor stated that no such discount was available, thus forcing me to pay the international rate. Just as an FYI I submitted documentation of **** in October 2022 not November 2022. With that miscommunication, there was no point in going online because from what I got told, it does not exist. Since then I was growing more concerned because the international rate is very excessive compared to a normal in state tuition. This is a community college. Designed to save me, the student, money from a university. I went to several CCBC faculty members and they are in agreement that CCBC should have never charged me not even half of what I had already paid and that CCBC should have looked in to my application deeper since another faculty member stated it should have raised ample red flags, but of course CCBC doesnt care and overlooked it. They were in complete shock when they saw I had paid $40,000+ since 2019. It is also stated in an email signature that CCBC is required to verify residency. Meaning CCBC should have reached out to me to verify my status. If CCBC doesnt verify their students status, future students can easily lie and get charged at the in state tuition rate without worrying about CCBC verifying their status. In other means, if I had lied and stated I was a US citizen, CCBC without a doubt will just take it as it is and charge me the in state tuition without proper verification. Me being honest on my application just cost me at least $20,000+. Also, another faculty member said that it was a bad practice to not verify student status but not a policy. This shows that CCBC simply does not care if they s**** a student over. All they care about is the money they are receiving. A community college is supposed to help you pay less than a university, not pay as much as a university. If the college claims that they are right, why did they grant me $791? They did it because they obviously see that they are wrong and that I gave them an extra $20,000 at least. But lets be real here, $791 does even compare to $20,000. I demand my money back. I do not know why it is so hard for them to cut me a check for what they overcharged me. This is absolutely ridiculous. 
  Sincerely,
  
  ****** ******** **

  Business Response

  Date: 06/14/2023

  The next step is for this student to meet with the president of CCBC. That meeting is in the scheduling stage and has not yet been held.

  Customer Answer

  Date: 06/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this next step is necessary because out of all the faculty members I have spoken to, there is still no resolution. Same response has been given and it feels like no one cared about my situation and my hardship, let alone the severity of the situation, and the resolution that was given was not a resolution because it did not assist me in anyway. I praise that I finally have the opportunity to speak to the president so this can be resolved effectively and urgently. 
  
  Thank yoh,
  
  ****** ******** **

• Initial Complaint

  Date:08/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a English 101 course about two years ago as a college credit in high school; The class was taken during the pandemic and I was told that the course was free. After two years of having no knowledge of a ongoing fee I am enrolled in the university of Arizona and they are requesting my transcript from CCBC. I put in a request for my transcript to be sent to my current university and payed the 12$ fee just to be notified after, that they will not send the transcript due to my ongoing balance with CCBC that I was not aware of until now . I called CCBC to see what the payment was for and if there was anything I could do; I was put on a hour long hold just to be hung up on. I called back about 30 minutes later and finally got a hold of a representative that was slightly rude and told me nothing could be done I had to pay the 200 dollars.

  Business Response

  Date: 10/07/2022

  Business Response /* (1000, 5, 2022/09/07) */
  The student earned an F in the course. It appears that they never attended. However the student did not officially drop nor did they reach out to the college to drop. This in turn caused the bill which is now with collections. The student signed the form that they understood that they were responsible for payment. Several bills were sent and more than four notices were mailed to the student but all attempts to communicate were unsuccessful. The institution is willing to work with the student to resolve the current balance on the account. Have them contact the CCBC Registrar.