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Business Profile

Fire and Water Damage Restoration

Service Master of Baltimore

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/26/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Community I live in hired them to remove water damage from our apartments. Stolen from my apartment was 4 six pack, 16.9 oz of Pepsi, 24 pack of Deer Park Water, and a pack of ********** ****** safe toilet tissue.
    They used my bathroom and wet all over it with urine.

    Business Response

    Date: 01/30/2023

    Good morning,

    Our company performed services at the location Ms. Timbrook resides.  She reached out claiming the crew had consumed her water and pepsi, as well as her toilet paper and dirtied her bathroom.  We were not able to independently verify her claims, however in the interest of customer service we replaced the consumables she claimed and sent a crew to deep clean her bathroom.  Weeks later she wrote a negative google review that her concerns had never been addressed so we reached out to her.  At that time she claimed the amount of consumables was more than what she had originally claimed, so again, in the interest of customer service, we agreed to replace her items.  This is in the email attached and pasted into the body of this note.  We have heard no further complaints from her, but as you can see we have been communicating with her and have agreed to replace what she claims was consumed by the crew. 

    Please do not hestitiate to contact me should you need any further information and thank you,

    Kate Bostwick

     

    -----Original Message-----
    From: Maria *******
    Sent: Thursday, January 26, 2023 3:58 PM
    To: '**** T' <[email protected]>
    Subject: RE: Hi

    Ms. ****,

    We will replace the items, and I will send you an email
    once the items are delivered to the front desk of your apartment complex as we
    did before with the 2 - 6 packs of pepsi, toilet paper and water. If you have
    any questions you now have my email and you can email me any time.

    Thank you!

    Maria *******
    Director of Operations
    Service Master of Baltimore
    **** **** ***
    ********* ** *****
    ** ************ * ** ************ * ***********       




    -----Original Message-----
    From: **** T <[email protected]>
    Sent: Thursday, January 26, 2023 3:52 PM
    To: Maria ******* <********@servicemasterofbaltimore.com>
    Subject: Re: Hi

    3-6 packs 16.9 Oz Pepsi
    24 pack 16.9 Oz deer park water
    That needs to be replaced.


    Sent from my iPhone

    On Jan 26, 2023, at 3:49 PM, Maria ******* <********@servicemasterofbaltimore.com>
    wrote:

    ?Received

    Maria *******
    Director of Operations
    Service Master of Baltimore
    6631 Quad Ave
    Rosedale, MD 21237
    T: 410.780.1700 | F: 410.780.4215 | smbalto.com      




    -----Original Message-----
    From: **** T <[email protected]>
    Sent: Thursday, January 26, 2023 3:49 PM
    To: Maria ******* <********@servicemasterofbaltimore.com>
    Subject: Hi



    Sent from my iPhone

Service Master of Baltimore is NOT a BBB Accredited Business.

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