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Business Profile

Granite Installation

Granite MR LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Granite Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Countertop installation done with this company mediated by ******. Company completely unprofessional and did sloppy work. When questioned about quality of work numerous emails went unanswered. From the start I was concerned over the seam which has to be fixed. When they "fixed" it I think they over buffed it or didnt re polish because a good 2-3 inch section on either side of seam is very dull with a ton of fissures and nicks and the seam itself is slightly discolored. Also silicone used is turning yellow. Everytime I attempted to resolve with company they would pick the smallest of my complaints and ignore the larger complaint of the cloudiness of the seam. Over time it's gotten worse and duller. I'm afraid there is no polish or seal left. They sent technician out to clean the yellow silicone twice. Yet refuses to tell me the product that they used that can remove the yellowing. A giant clump of yellow silicone remains in the corner. The stone itself has so many fissures and rough spots to the touch. Not to mention it was cut uneven Round my stove.....narrow to the back and much wider towards front. Most of all it's been the lack of caring in their end. More than a dozen unanswered emails. I also filed against ****** since they contracted them and they flat lied to ****** and told them they never cleaned the silicone and they removed and replaced it which is not true as the techs even told me they could not remove it. But I feel I have over paid for the poor workmanship I received and the poor customer service. I'm also honestly concerned about my countertop holding up. The area in which the seam is present is the most used area and it's only getting worse. It's cloudy and dull and you can physically feel the difference in finish between the area around the seam and the rest. Unfortunately it's very hard to get on photograph but I have done by best. I would like a portion of my money back or I would like it fixed if not both

    Business Response

    Date: 01/25/2024

    Ms ****** has already received a $350 check for compensation
    and signed a waiver stating that she has given up her rights to any future
    claims after receiving the compensation.
    Please see attached paperwork that was signed by her. 

    Customer Answer

    Date: 01/29/2024



    Complaint: ********



    I am rejecting this response because:

    My settlement was with ***** not the company. They should stand behind their work. I will need an entire repolish of a portion of my countertop

     




    Sincerely,



    ***** ******

Granite MR LLC is NOT a BBB Accredited Business.

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