Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold meat yesterday and The chicken made me sick immediately, I tried reaching out to the manager and now Im getting no answer

  Business Response

  Date: 03/06/2025

  We will need additional information from the customer in order to investigate this sale.  As it stands, we do not have any communications on file from the customer. We will need the exact date, exact amount and type of payment.  In addition, if the customer can provide a copy of the written receipt or the terminal receipt that will be helpful in getting the matter resolved.  

• Initial Complaint

  Date:11/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I met the representative on October 16th 2024 in the Shoprite Parking lot. They were advertising meat packages for high quality meats. I was sold 2 beef boxes for ******. I was told the products were vacuum sealed, flash frozen, grass fed, and overall impeccable quality. When I arrived home I placed all items in the freezer. A few days later, I noticed about 7 steaks were not properly vacuum sealed and I called the representative. I explained the problem and he acknowledged that he noticed it as well prior to selling the boxes because one of them was open. He basically sold me an unopened box and the display box. He acknowledged the issue and agreed to replace the damaged product. He told me he would return the following week.That day came and went, I reached out, he gave me a different date. Same thing, I reached out again and he gave me a different date. I called the number on file, and he answered the phone as if he were someone else, but I recognized the voice. He confirmed my inquiry and told me he would call in two days to confirm when he would return. That didn't happen either. This company is giving me the runaround. Furthermore, the product that was consumed was deplorable. The meat is low quality. I cooked the steaks frozen as instructed, and they are extremely tough, and full of gristle. The rib eye is tougher than eye round steak. The entire box even with both was a waste of money. There is also no indication anywhere that the steaks are grass fed. The meat has to be cooked in stew for hours to be edible. This is some of the lowest quality meat I've ever had. The most favorable outcome would be a refund. What I received was horrible. There were deceit tactics used in order to sale this horrible product

  Customer Answer

  Date: 11/08/2024

  The complaint has been resolved as of today. I was finally able to meet with the agent and we were able to reach a resolution. The case can now be closed and marked as resolved.

• Initial Complaint

  Date:08/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/27 a salesman approached my home. I told the salesman to leave. The salesman waited until I left the home to speak with my spouse as they were returning home from work coming back into my property after being asked to leave and therefore trespassing.

  Business Response

  Date: 09/04/2024

  If the customer can provide some additional information we would be happy to look into this complaint.  Please provide the name of your sales representative, total amount of the sale, a copy of the sales receipt or the handwritten company receipt, and the payment type.  Thank you.  

• Initial Complaint

  Date:01/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two boxes of beef and one box of seafood. The individual that sold me the meat, named Josh ****, told me that the meat was flash frozen instantly so when it thaws, it is as if I purchased it fresh from the store. Since this was my first time ever doing something like this, I took out one of each product to cook to test out what I was told and sold. The steak is hard, even when marinated with meat tenderizer. The other beef had freezer burn taste to them; not edible. The salmon fell apart as soon it was thawed and out of the packaging. The tuna was hard as a rock; never had tuna but I'm pretty sure it's not supposed to be hard. The other fish, like the fillet, was chewy, like eating plastic. The shrimp were also chewy and non edible. To my regret, I was persuaded to make two seperate transactions; one for $374 and one for $145, using my EBT benefits. All the meat has since been returned to the company, yet, I have not been fully refunded.

  Business Response

  Date: 01/29/2024

  Mrs. ****** was a
  customer of ours that purchased 3 cases of meat from our company.  1 case
  of seafood and 2 cases of beef from our Sales Representative, Josh ****. 
  She notified the company that she wasn't satisfied with the purchase and wanted
  a full refund.  Mr. **** contacted Mrs. ****** to attempt to set up a
  retrieval of the product after which a refund was to be given.  In good
  faith, we attempted to process a full refund to Mrs. ******.  We were
  successful in processing the refund of $145, but unsuccessful with the refund of
  $374.  Our office manager spoke with Mrs. ****** several times while
  trying to process the second refund.  We even tried to process the refund for
  Mr. ****** but were unsuccessful.  In the interim, Mr. **** was able to
  set up a time for the retrieval of the product.  During that time, Mr.
  **** discovered that the product had not been kept frozen and that the
  dissatisfaction possibly occurred because of the way that the product was being
  held.  Mr. **** discovered that the product was being kept in a faulty
  freezer and was completely thawed and ruined.  Mr. **** notified Mrs.
  ****** that we would not be able to process a full refund because the product
  was ruined.  In good faith, we still provided Mrs. ****** with an
  additional $175 refund via check because we could not process the refund to her
  card.  She signed a notice stating that she was satisfied with this
  outcome and that she understood that would be the final payment that she
  received for this order.  

  Customer Answer

  Date: 01/29/2024

  
  Complaint: ********
  
  I am rejecting this response because: There are a
  lot of untruths being told. There was never any failed attempts to contact me;
  in fact, I was the one continuously calling and emailing, all to no avail.
  Also, my freezer was not and is not faulty. That is a lie Mr. **** wants to
  perpetuate to justify his devious character and sale tactics. It was only after
  several emails and phone calls to Mr. **** by my husband and I, that the office
  manager contacted me to process a refund. While on the phone, she was having
  issues with her system so she had to write down my card number and pin  to try to process it once her system was back
  up. A few minutes went by and I got a call from the office manager, I forget
  her name, but she told me that she was having issues refunding the full amount,
  but was able to refund the $145. The original sale was done in two separate
  transactions, so she was able to refund the transaction for $145 but was
  getting an error message when trying to refund the  $374. She wanted me to
  check my card to see if the $145 was showing as processed. I confirmed that it
  was. She said she tried everything to process the rest but couldn’t so her boss
  suggested that I speak to someone on the card issuer side. I called the number on
  the back of the card but was unable to reach anyone. I called the office
  manager back and gave her my husband’s card number, since it’s the same account,
  to see if the problem was with my card. She said she would try and let me know.
  In the meantime, I called several different numbers until I was able to speak to
  someone. I was able to get ahold of customer service via my case manager. The customer
  service agent looked up the transaction and told me that the amount trying to be
  refunded exceeded the limit. She suggested that the refund be processed in two separate
  transactions. She advised me to tell the merchant to split the refund into two,
  so to refund the $374 in two separate transactions. I immediately called the office
  manager back but she did not answer. I called three times, back to back, with no
  response, so I left a voicemail relaying everything that was told to me. I
  waited at least two week for someone to get back to me, but nobody did; I figured
  since it was around the Christmas season, that people might be out of the office,
  so I waited some more. When three weeks elapsed, I sent an email inquiring about
  the remainder of my refund. I never got a response, but then, the Saturday before
  New Year’s Eve, Mr. **** shows up at my house unannounced, saying he was coming
  to get the meats. I asked about the refund and he said that he was out of town and
  just got back but that it should be no problem to get refunded. He stated that the
  office manager would be back in the office on Tuesday to handle that. I said okay.
  My deep freezer was located in my basement area's back porch so my husband took
  Mr. **** there to retrieve the meats; I kept all the boxes they were packaged in.
  When I went downstairs to see how things were going, Mr. **** informs me that the
  meats had been thawed out, however, I was not aware of that. I placed them in the
  freezer the same night he brought them to my house. I told him I did not know but
  also made him aware that our block experienced an extensive power outage some days
  before and offered to show him proof, via the email from BGE. He said it was fine
  but that he would have to consult with his boss and let us know. He collected all
  the meat and said that the meats being thawed and refrozen may have been the reason
  they quality was bad and offered to bring us more meat when he was around our area
  again. We thanked him and he left. Tuesday came, the Tues after New Year’s Day,
  and no call from the office manager. I waited for a week and a half and still no
  phone call. On January 8th, I sent an email to customer service asking
  about the remainder of my refund that had yet to be refunded; the $374. I did not
  get a response nor call; however, a few weeks later, Mr. **** comes to my house,
  yet again, unannounced. He had an envelope and a pen in his hand and proceeded to
  tell me that I needed to sign the piece of paper in order to get my payment. I took
  the paper to read it and I saw an amount for only $ 175, and I asked him how much
  am I being refunded? Mr. **** proceeded to tell me, with an attitude, that they
  could only give me back $175 and that they had to keep the rest to recoup their
  loss and that he was doing me a favor by even being there because no one would take
  the meat back in that state . I asked him how was it my fault that there was a power
  outage? I also asked him to explain to me why some of the meats had slits and rips
  in the packaging when they were supposed to be vacuum sealed? Why did some of the
  meats not taste like meat? Why did the meat I choose to take out and cook the day
  after he brought them tasted weird and had a rubbery texture to them? He could not
  answer any of my questions, instead, he just insisted, with a brass and rude demeanor,
  that I needed to sign in order to get the check. I did not want to sign, but I
  was left with no choice; because I did not want to be out all of my money. I felt
  forced to sign that piece of paper. I felt like Mr. **** was “shaking” me down.
  In not so many words but more in demeanor, Mr. **** was giving me an ultimatum,
  if I did not sign, I was getting Nothing back. I was visibly upset and made him
  aware that I was going to seek legal action. I then proceeded to email customer
  service to express my frustration and disgust at their vile tactics. After not receiving
  a response, I then contacted the BBB to file a formal complaint. I did my part,
  I did not seek out  Mr. ****, he came to my
  house to swindle me out of my money.
  Sincerely,
  
  ********* ******
  

  Business Response

  Date: 02/01/2024

  We regret that Ms.
  ****** was not satisfied with her food purchase.  However, we feel like we
  made great efforts to remedy the situation.  The initial refund was
  processed without any issues, and she was refunded $145 immediately.  The
  other refund of $374 was processed over 18 times.  We attempted to process
  it as an entire refund several times on both Mr. and Mrs. ******'s cards. 
  We even attempted to break the refund down as Ms. ****** requested.  All
  our efforts were not successful.  We were attempting to process a full
  refund in good faith because we were told that the product was available and in
  the same condition in which it was sold. However, when our sales representative
  arrived that was not the case.  The rescind policy states that the
  customer has 3 business days to do a rescind by certified letter.  That
  never occurred and we were still trying to show a good faith effort.  Our
  products are warrantied for up to one year.  So, if any of the items were
  freezer burnt or open then we would have exchanged the product.  This return policy
  and warranty is provided on our receipts as well as on our website, which Ms.
  ****** visited. However, this option was not presented by Ms. ******.  She only wanted a full refund.  We understand that things happen and that a
  BGE outage is out of the customer's control.  It is also out of our
  control.  We could not confirm how long
  the freezer was out of electricity.  The
  sales representative could only see that all the product was thawed.  We were returned a product that was damaged,
  and some items had already been consumed.  Ms. ****** signed a notice
  stating that she understood the $175 check was the final payment and was the
  resolve to this issue.  She was not forced to sign the notice, could have
  refused to sign, and return the check.  She did neither.  We tried
  every avenue to bring resolve to the issue.  We wish that this could've
  had a different outcome for both our company and Ms. ******.    

  Customer Answer

  Date: 02/01/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I was never contacted about breaking the refund down. When I left the voice explaining that, no one called back. Furthermore, how did you try multiple times but did not call me to communicate the fact. Also, I was never informed of any return policy, warranty, or anything. Mr. **** never gave me any of those options.  I was only left a pamphlet with his contact info. It was not until i cooked two packs of the beef and one of the fish that i was not satisfied with the quality; it was not edible. I sent an email to the email address listed on the pamphlet to no avail. I did my due diligence and started researching the company online and was able to find an alternative email address, in which I emailed and was finally responded to. That email thread was previously submitted. How else would I know that the meat was trash if I did not cook it. Your company nor sales rep, Never stated any return policy. I was able to read through some posting ls online to try to get a resolution. If I just relied on the pamphlet left by Mr. ****, I would not have gotten anywhere because the information on the pamphlet is useless. This company is a scam and I feel sorry for the many people they have scammed, including myself. Also, I was not forced to sign but seeing how I had to go through Hell for your company to even communicate, I did not want to risk not being refunded. It was not in good faith. I literally had to continually email and pester you for you to do something. You lied and you are still lying. Since you don't want to refund me, and I do not know what the BBB will do to get my money back, I will be contacting my State's Attorney General concerning this matter. I am not Relenting. I WANT MY MONEY BACK. Thank you.
  
  
  
  Sincerely,
  
  
  
  ********* ******

• Initial Complaint

  Date:12/06/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the product and returned a portion and they were supposed to credit me 300$ for the return and they have not done so and won't return phone calls or messages
  

  Business Response

  Date: 12/22/2022

  Consumer Response /* (2000, 5, 2022/12/12) */
  I am happy to inform you that the company finally sent me a check!
  Sincerely
  Kelly *******