We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Resort

Inn at Perry Cabin

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Resort.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was excited to finally plan a visit at this inn for my birthday and made a reservation to stay one night on 9/11/22. Unfortunately my 85 yo mother had to be hospitalized and then was discharged to rehab. She is due to be released home on 9/9/22. I am her primary care giver and could not in good conscious be away. I need to coordinate in-home care and be available to assist her. I cancelled plans with friends in Maryland and Delaware. I called the inn as soon as I decided what the right thing to do was. They refused to cancel my reservation and return charges to my credit card because it was less than 14 days before the reservation date. I called on 9/4/22-7 days before the reservation date. This seems entirely reasonable to me, in light of the circumstances. Additionally, they told me that I have 6 months to use up what I paid-but only can toward lodging. I also see that my card is charged over $100 over the nightly rate for "fees and taxes". Seems suspect to me. Nightly charge was $518 and charge to my card is $622.19. I am soured on this place since their heartless refusal to understand my circumstances. I don't ever want to go there now. I just want my money back and don't want a stinking credit for a future visit. I already know I'll be dissatisfied with this inn if I ever stay there.

    Business Response

    Date: 12/01/2022

    Business Response /* (1000, 23, 2022/11/08) */
    ***Document Attached***
    On August 16th, 2022, while making a room reservation, Mrs. ****** was informed about our reservation cancellation policy of 14 days prior arrival; guest understood and agreed to continue.
    On September 4th, Mrs. ****** called to cancel the reservation knowing that she was no longer within the refund period; we understood her situation and offer the option to keep the deposit as a credit for future stays.
    On September 12th, after several calls made by Mrs. ****** requesting to be refunded, the Resort Management agreed to refund the full deposit as a gesture of solidarity with the difficult situation the guests were going through.
    From our side we have closed this case as we given the guest her refund back. Please see attached.


    Consumer Response /* (2000, 25, 2022/11/11) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    I am very thankful that the Inn fully considered my difficult situation and eventually fully refunded my deposit. This occurred after I escalated my complaint about their unwillingness to give me some grace because of my mother's medical situation which required I cancel my planned trip.

Inn at Perry Cabin is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.