We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

Protech Auto Repair, LLC
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had more vehicle inspected on September 9, 2024. I scheduled an appointment to have my vehicle re-inspected on September 23, 2024 at 8am. The merchant's wife called and informed me that the owner Mr. Kim P******** would not be doing my car inspection due to an unforeseen family emergency. I asked when could I bring the car in to have it re-inspected and she stated to bring the car in anytime on Friday September 27, 2024. I called the business on September 26, 2024 to confirm that I could still bring the vehicle in for re-inspection at this phone conversation the owner's wife stated to me that Mr. Kim P******** would not be able to perform the re-inspection on the vehicle and that I should come to the business on Friday morning September 27, 2024 for my refund. I came back on the business and no one was there. I called the business and no one would answer the business phone number. I went back to the business several times that day and the business was not open. I called the business number on Monday September 30, 2024 and no one answered the phone. I drove to the business and again it was not open for business. I walked to the door and there was a sign that stated, "Due to unforeseen circumstances Protech Auto Repair will not be do any repairs or inspections until further notice." "any questions or concerns please contact 443-******** or 443-********. On October 1, 2024 I called the cell phone number listed and Mr. Kim P******** basically disregarded my concerns about the refund or getting my car re-inspected and that I should wait for him to call me back on Thursday, October 3, 2024.

    This is unprofessional and Mr. Kim P******** is fully aware that my inspection has 30 days or 1000 miles in order for services to be completed. My inspection form will run out next week October 9, 2024. I truly believe that my time is valuable as a consumer and I should not be going through this time of situation in order to get a vehicle inspection completed.

    Business Response

    Date: 10/15/2024

    Good Afternoon, 
    We apologized for delay, today was the our first day back in the office. As explained to Ms.****** **** my father was in in a bad accident in the shop and had to have two emergency surgeries. I myself and my sister made multiple attempts to refund Ms. ****. We refunded her $135 on 10/3/2024 by check.

    Customer Answer

    Date: 10/15/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 22370228, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** ****-****

  • Initial Complaint

    Date:04/23/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We took our vehicle in, July 2023 to see if it needed a transmission. A few days, no later than a week later, the owner said that’s what it needed. Paid half of the money that week and the other half once he said the vehicle was ready. The whole ordeal was only about 3 weeks. No paperwork was provided at that time pertaining to the warranty, no receipt was given for the transmission, only an overall invoice. Why? My wife knew this mechanic for over 20 yrs and she trusted him.
    Vehicle was driving however I would feel a knock still and September 3, 2023 it started not driving past 45-50. Drove it to Protech and parked it, the next morning, the owner called and said I want to know why your truck up here, rudely. I explained what was happening and never mentioned a transmission. However, first thing that came out of his mouth was your transmission is out of warranty and claimed it ran out of warranty while it was sitting at the shop waiting for our second payment. I have a bank statement that says my wife and I didn’t take long paying it because we needed that vehicle. So now since September 2023 the owner claimed he was trying to help us out and find another transmission and we would have to pay for labor again… which we agreed to do so, it just seems he gave up on fixing it.

    Business Response

    Date: 05/24/2024

    Customer was called several times and didn't have the money to pick up the vehicle. the warranty was 90 days from our parts supplier the warranty voided. after the 90 days. And could have charged additional fees. for not paying as promised, still trying to help the customer but it was his own Falt for not paying on time. thanks.

  • Initial Complaint

    Date:10/25/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my truck using this shop as a last resort for a vehicle inspection . They kept my truck for about 2 weeks was not answering calls from neither me or my boyfriend . They called Sunday 10/02 for the first time i was in church and missed the call so i returned it no answer i sent a text no reply so i just went up to the business to check on my truck he then stated that it has been finished and they have called me several times and left voicemails i had no calls or voicemails from then except one missed call Sunday which the business was closed on that day . Once getting my truck the low engine oil light was on then the check engine light came on i took it to ********* they stayed it was showing catalytic converter . I took it to the shop where i purchased it he confirmed that it was the catalytic converter and confirmed that the shop that i had my truck at had to have messed it up which is why they kept my truck so long they have no been returning my calls or text still . They gave me an inspection pass paper so i know for sure that was never a issue before my truck came to that shop . I never had any light on it any problems out of my truck . I do not trust them to fix the problem but i do want them to pay for my damage that they have caused if i have to get an attorney i will

    Business Response

    Date: 11/23/2022

    Business Response /* (1000, 15, 2022/11/17) *

    NEVER SPOKE TO Miss **** Call HER Phone WAS OFF. OPEN

Protech Auto Repair, LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.