We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

Bay Area Receivables
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Bay Area Receivables's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bay Area Receivables has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 17 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/05/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bay Area Receivables called and said that I had an outstanding invoice for $40.50 from ********* ******* *********** **** with a date of service of May 4, 2022. I requested a copy of the itemized bill and was referred to a billing company with a telephone Number of ***** ********. I telephoned that number and received an account number of **************. I was then informed that company's contract with ********* ******* ********** had expired. I was asked to call ***** at (443) 393-9831. I telephoned ***** and they also said that they do not have a copy of my invoice and the collection agency should provide it to me. I called them back and began to explain my findings and the representative did not want to hear what I had to say and hung up. I contacted ******* ********* from ********* ******* ********** and she referred me back to Paige at Bay Area Receivables. I called and left a message for Paige.
      If I am provided with a copy of the detailed billing, confirm it with my health insurance provider, and am responsible, I will pay the invoice.

      Business Response

      Date: 03/05/2025

      The bill copy is still at front desk. He never came in to pick it up. I emailed it to him today at **********@live.com

    • Initial Complaint

      Date:12/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an account in collections with bay area receivables collections. I called them to gain information on who the original bill is associated with. Bay area receivables collections wanted to charge me a fee for them to tell me who the original bill was from, in which I declined. The service member was extremely rude and told me good luck with filing a dispute. I called ******** ******* ********, ***** ******, ********** ****** *******, ********* ******* *********, and the radiology department at both ******** ******* ******** and ********* ******** ******** to inquire about this bill. My reply from all sources were that all my accounts we paid. As a 100% disabled veteran all medical expenses are paid by the ******** *************** I would adamantly insist that this bill is removed and corrected on my credit report.

      Business Response

      Date: 02/12/2025

      I emailed Mr. ****** Young back on 1/14/25 saying we deleted the account and removed it from his credit.

    • Initial Complaint

      Date:11/25/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally dispute a debt reported by Bay Area Receivables on my credit report. The account, allegedly opened on 8/29/2018 with account number ***************, reflects a balance of $653.00.

      This account is linked to ******* ********* *******, but I have no recollection of ever receiving services or entering into a contract with this entity. Additionally, Bay Area Receivables has failed to provide me with the original signed contract as requested, which confirms that this debt is invalid.

      Business Response

      Date: 11/26/2024

      1st notice was mailed 8/3/18 to the same addr4ess provided. Mr. ***** never responded. Having failed to request a bill copy back in 2018 means the window for providing bill copy has expired. He has never contacted our office concerning the account"

    • Initial Complaint

      Date:09/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Complaint: ********



      I reject your response as it does not address the critical issue of this account continuing to be reported on my consumer report. The original debt dates back to 12/7/18, and the "verification period" has expired." does not helping and does anything by just stating that! If you do not cease reporting this account, I will take the next step by filing a claim against your company in small claims court. I expect prompt action to correct this matter. 

      Sincerely,



      ****** *****

      Business Response

      Date: 09/30/2024

      Original debt dates back to 12/7/18. "Verification period" has expired.

    • Initial Complaint

      Date:02/20/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Complaint: ********



      I am rejecting this response because Mrs. Debbie on behalf of Bay Area receivables said she didn’t want to discuss the issue further. I’ve have reported this to further agencies to get this resolved because she’s not willing to look into the matter correctly with the information I tried to provide. The original creditor put the account on hold for further review yet she still fraudulently pulled my credit report which Experian removed because she didn’t have permission to do so. She’s continued to report the account delinquent even though it’s on hold. She sent to her legal department anyway.  She also reported an account that didn’t belong to me without verifying the ownership of the account, also never provided a letter where she tried to make contact with me before reporting. According to all the complaints here they are difficult to deal with not the consumer. 



      Sincerely,



      ****** ******

      Business Response

      Date: 02/20/2024

      We have spoken with Mrs. ****** about this account and others concerning an auto accident. Explained pip Insurance has to be exhausted then medical can be billed. She has been very difficult to deal with.

    • Initial Complaint

      Date:02/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not liable for this debt with ** ** ***** ***, I do not have contract with Bay Area Receivables, They didn't provide me with the original contract as I requested.

      Business Response

      Date: 02/12/2024

      Debtor has never requested a bill copy even though we have had numerous contacts with him concerning other creditors.

    • Initial Complaint

      Date:02/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went to the hospital some time ago and had the bill go into collections. Contacted them and they told me the bill was now over 1000 when the original was 470. the bill i just recently got from them says 470 but the representative insists it's over 1000 due to "fees".

      Business Response

      Date: 02/05/2024

      There are two medical bills. One for the hospital visit and the other for the physician. The first bill is $470.43 the other is $650.21. He recently emailed

      02-05-2024 @ 12:00 by *** -  email from him 'I was looking to set up a payment plan for account ******* which has a total balance of 470.43. I cannot afford to make massive payments due to other financial obligations so the minimum per month would be preferred.

       

    • Initial Complaint

      Date:01/29/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Can Bay Area Receivables provide me with a copy of the contract or agreement they signed with me regarding this debt?  

      Business Response

      Date: 01/29/2024

      We have left messages with him but he has never returned our calls or responded to our letters. We have never spoken. The account is now with our attorney to file suit in District Court."

    • Initial Complaint

      Date:01/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not reliable for this debt with BAY ARE RECEIVABLES, I do not have a contract with ** ** **** ** ******** ***. They did not provide me with the original contract as I requested.

      Business Response

      Date: 01/23/2024

      this account is currently in JP Court in Delaware

    • Initial Complaint

      Date:01/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Complaint: ********



      I am rejecting this response because:



      Sincerely,



      **** *****

      Business Response

      Date: 01/10/2024

      She has disputed this bill 6 different time through ******* and has 8 other accounts with Bay Area. She has never asked for copies of bills before.

    Bay Area Receivables is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.