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Business Profile

Emergency

Emergency Service Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Emergency.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/15/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am fraudulently being charged for Er visits for my children who had state Medicaid at the time of service. I can not be held responsible for this debt due to cost share. I have attempted to resolve this issue multiple times. They have sent to collections- ******* *********** who are also illegally reporting to my credit report and taking legal action. I have reported them to the attorney general office for further investigation.

    Business Response

    Date: 02/27/2024

    Still awaiting for our former contracted billing service to provide me with the necessary answers to resolve this matter.  Should I not receive the appropriate support documentation within seven business days I will move forward to write off this bill.  In the meantime I have instructed our Collection Agency to discontinue collection efforts.

    Michael *******
    Vice President,
    ESA Administration

    Customer Answer

    Date: 02/27/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** ******

  • Initial Complaint

    Date:05/16/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THIS IS THE ABSOLUTE WORST COMPANY EVER!!! I AM A CASH PATIENT AND THEY HAVE FRAUDULENTLY BILLED SOMEONE ELSES INSURNCE- BECASUE SHE HAS THE SAME NAME AND DOB AS ME- NO MATTER SHE LIVES IN A DIFFERENT STATE. THE FIRST TIME I ALERTED THEM. I UNDERSTAND ITS A "ERROR", THE SECOND TIME. NEGLEGENCE!!! THEN THEY DON'T EVEN FOLLOW THEIR OWN POLICIES. THEY ARE SUPPOSED TO MATCH THE HOSPITAL DISCOUNT- AFTER WORKING WITH MANAGEMENT FOR MONTHS THEY WOULDNT MATCH IT (75%) AND WOULD ONLY GIVE ME A 25%. I GAVE UP AND PAID- WHEN THEY MESSED UP AND BILLED INSURANCE AGAIN FOR THE SECOND TIME- I WENT TO WAR!!! I MADE THEM HONOR THE DISCOUNT. I OVERPAID SO MUCH THE FIRST VISIT, THE "CREDIT" THE OWED ME COVERED THE ENTIRE BILL FOR MY SECOND VISIT AND THEY OWE ME MONEY! I HAVE BEEN CHASING THEM SINCE FEB TO REFUND ME MY MONEY. MEANWHILE THEY SAY IT TAKES 4-6 WEEKS... IVE BEEN CALLING WEEKLY... Andrea ************ Gabrielle ********, Indra, Samantha, Edison.... those are all the "managers" I have talked to at the company that have still not been able to cut me a check for the MONEY the OWE me! I talked to Edison (the highest manager I could get to) he promised me a call back in 24 hours on 5/3. Today is 5/16 and he is telling the rep that he is "unavailable and helping other customers and will call me back" .... just so you know.... this place is the ABSOLUTE WORST company I have ever dealt with!!! Make sure you get all your discounts!! They owe me $244.50 and admit it but refuse to actually pay me back.

Emergency Service Associates is NOT a BBB Accredited Business.

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