We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Landscape Contractors

Disney Landscaping & Contractors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

This profile includes complaints for Disney Landscaping & Contractors's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Disney Landscaping & Contractors has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Disney Landscaping & Contractors

      840 W Isabella St # 2 Salisbury, MD 21801-4050

    • Disney Landscaping & Contractors

      PO Box 2716 Salisbury, MD 21802-2716

    • Disney Landscaping & Contractors

      840 W Isabella St # 1 Salisbury, MD 21801-4050

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/21/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 1" gravel for my driveway. Instead of 1" I had 3-4" rocks delivered. I have tried calling the business several times with no response. The owners wife will not allow me to speak with him to try and come to a resolution.

      Business Response

      Date: 09/30/2022

      Business Response /* (1000, 10, 2022/09/13) */
      The customer placed the order for our 1" gravel over the phone. She was told that our 1" gravel can range in size from 3/4" to 1.5" in size. She told us the quantity that she wanted delivered. We delivered the amount that she requested. She called the office several days later to complain that she was unable to walk on the gravel without twisting her ankle. I verified with the driver that we delivered the correct product, which he confirmed that she received the 1" gravel. A few weeks later she came into the office and I spoke to her again. She again reiterated that she was unable to walk on it. I asked her how she determined the quantity of gravel that she needed for her driveway. She said that she was told the quantity she needed by someone who is not employed by us. I then asked her about the size of her driveway. I determined that she had ordered way too much gravel for the size of the driveway. When the gravel is layered to heavily, then yes it is harder to walk on. I did say that over time the gravel will compact and make it more manageable to walk on. I told her we aren't responsible for the over ordering of the gravel and we can't take it back after it has been dropped. She did ask to speak to the owner and I did not refuse her, he simply was not in the office. I am responsible for sales and customer service issues and I determined that there was no issue with the quality of the gravel but she simply ordered too much.

      Sincerely,
      Lori ******

    Disney Landscaping & Contractors is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.