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Business Profile

Remodel Contractors

Shore Craftsman LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/06/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.



    Complaint: 20963265



    I am rejecting this response because:

    - This has been going on since March (9 months)

    - I have given numerous extensions including : 9/19 when he stated full payment 10/6-10/13. After that did not occur, he then asked for 10/31 which I accepted .  Then on 11/12 was told it would be that week or no later than the following . After that did not occur I was told 11/23 or 11/24.   Communication ended and Mr ***** did not return any messages or calls until I made my complaint with BBB. 

    Unfortunately, I have no trust that this money would be received due to the multiple promises that have not occurred. Therefore I am requesting the money immediately to be delivered to my mailbox (he is aware of the address).  If needed I will also be reaching out to the MHIC. 




    Sincerely,



    ******* ******

    response .
    October 11th, I attempted to contacted Stan ***** with no response .
    October 12th, I located, in person, Stan ***** and notified him I would be taking legal action against him.
    He then stated he would make a partial payment on October 13th and have the remainder paid in full by October 31st.
    10/13 - Stan ***** made a payment and receipt was given . Stan ***** stated it would be paid in full by 10/31.
    10/31 - he made a payment but stated he could not pay in full . Stan ***** stated he would pay the remainder by the week of Nov 12th and the latest would be Nov 19th.
    Attempts to collect the remaining balance and message Stan ***** on 11/22, 11/24, 11/30, 12/4 , 12/5 with no response and no money received at this time.
    I am requesting the full remainder of the balance immediately, or I will continue with my legal action against him and his business, Stan *****, Shore Craftsman LLC for theft.
    All correspondences , contracts, check deposited, receipts are attached.

    Business Response

    Date: 12/20/2023

    Full payment of the whole remaining balance will be paid to Ms. ****** by Jan 8th. 
    There were some additional delays outside of what I had previously explained and we are working on the solution. 

    Business Response

    Date: 01/04/2024

    Payment has been made in full

    Customer Answer

    Date: 01/04/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 20963265, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* ******

Shore Craftsman LLC is NOT a BBB Accredited Business.

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