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Business Profile

Tattoos

Rx Design & Tattoo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tattoos.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May the 31st on 2023 I talked to an artist at this shop and asked to set up an appointment by the name of ***** *********. He set an appointment for june the 9th. I was called by the shop to confirm. I called the morning of the appointment to confirm and I was told that the artist no longer worked there. I thanked the person and was going to end the call when this person corrected themselves and told me he was wrong. The artist was just suspended. I told them that I specifically wanted this artist for his ability to tattoo glow ink. My appointment was set for June the 15th at 11am. When I arrived I was greeted by another artist and told that Mikey was not there but I could have an appointment with any other artist available. I asked about the ink and was told no. He askes me up to reschedule again. I asked if he could verify that it would be with Mikey and was told they would call me. I did not receive a call. July 7 I sent an email to the company via their site. I did not receive a call or email back. On August 10th I called the shop and spoke to a young man and explained what had happened. He told me they generally did not give refunds. I told him that I booked specifically for this artist for the glow. Also that if they had an artist that could do it, I would be willing to come in. He said he would speak to his manager and **** me back. They did nor. On August 11th I messaged Mikey and asked him. He told me they had done this to several clients and I was probably not going to get my money back. I have since emailed them twice more. Once being last month. I told them that I would like to talk to someone or I would talk to BBB, yelp, ******** and anyone that would listen.

Rx Design & Tattoo is NOT a BBB Accredited Business.

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