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Business Profile

Tractor Dealers

Atlantic Tractor

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Atlantic Tractor's headquarters and its corporate-owned locations. To view all corporate locations, see

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Atlantic Tractor has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/09/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/19/22 we entered a contract by purchasing a used 2015 JD 1025r tractor with a reported 70-hour engine meter from Atlantic Tractors Westminster Maryland location. $5000 was put on a credit card for a down payment, while the remaining balance was financed through John Deere Financial. While no training was given at dealership, tractor was transported to my home where I observed the hour meter reading 97 hours instead of the reported 70 as described in the dealership. I decided to cut the grass on 10/21/22 with the machine as it was intended to be used for. Approximately 2.5 hours into the first use, the equipment broke. This scared me as a consumer that I had a defective and unsafe product. I promptly called the dealer and requested to be let out of the contract and return the machine. The district sales manager Michael ******** replied to me stating that returning the equipment was acceptable and to drop off the machine to the dealer. The machine was dropped off on 10/22/22. The contract was reversed and closed out per JD Financial on 10/27/22. It has now been 9 business days and the district sales manager Michael is refusing to return my down payment in full unless I agree to pay $900 to repair the part of the tractor that broke, siting that it was user error that broke the machine does not manufacture defect. I stated that I was no longer in a contract with them at which point Michael stated that we would reinstate the contract against my will and drop the machine back off to my house. I am requesting that Michael and Atlantic Tractor release my fund in full to its original source. Michael has been rude and abrasive on our phone calls and has swayed me from ever purchasing another piece of equipment from Atlantic Tractors.

      Business Response

      Date: 12/26/2022

      Business Response /* (1000, 16, 2022/12/06) */
      Contact Name and Title: Mark ***** Sales Manager
      Contact Phone: XXX-XXX-XXXX
      Contact Email: *****@atjd.net
      I have personally reached out to Mr. Buell regarding this complaint, around the same time this complaint was filed with the BBB. My understanding at this point was there was a difference in opinion with respect to the failure on the machine, and who or what caused it. With that said, in an effort to deliver a good customer experience, Atlantic Tractor made the decision to refund the customer's down payment (in fact, by not disputing the down payment dispute levied by the customer with his credit card company) in it's entirety and believe this issue has been resolved with Mr. Buell to his satisfaction and that no further action is necessary.

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