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Business Profile

Apartments

Orchards of Severn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After living in this home for nearly one month, here are the specific details of the issue:

    Moved-in: April 28

    Location of Damage: First floor of the house ( Living room and kitchen)
    Extent of Damage: The fridge is leaking, black mold growing is in the storage closet, walls have been removed from the storage closet, the first floor is seeping in water, and the bottom of the stairs has to be removed.
    Date Noticed: Sunday, May 12
    Suspected Cause: Ice frozen over the HVAC

    This water damage is not only unsightly but also is a potential health risk due to the identified black mold growth. As you know, prolonged exposure to damp conditions can lead to structural damage and serious health concerns for the occupants and our pets. We also had our electric bill spike due to living uncomfortably with fans, missed over a weeks worth of work to cater to the maintence of the house. On of

    Issue #2:

    Location of Damage: Bathroom
    Extent of Damage: Green water
    Date Noticed: Saturday, April 28
    Suspected Cause: Rusty pipes

    Issue #3:

    Date and Time of Entry: May 16 at 9:40AM
    Description of Incident: Maintenance entered the home with 2 Healthy Homes staff
    Lack of Notification: There was not a scheduled time that we were expected to see maintenance today, however, we knew they were coming, which is why we stayed home from work again. I had just woken up to find notifications that someone had entered the home. We witnessed maintenance enter our home via our Ring camera without our consent.


    As a new resident of this home, it has been disclosed through various maintenance workers to us that this home had water damages and issues prior to our move-in date. We were unaware and ended up uncomfortably residing in a damaged home.

    Business Response

    Date: 05/28/2024

    May 28, 2024


    Better Business
    Bureau of Greater Maryland
    502 S. Sharp
    St. Ste 1200
    Baltimore, MD
    21201
    Attn:  ********* ****
    RE:  Complaint Case # 21754152                                                                         
           Consumer:  **** ******

    Dear M. West:

    I have received
    your e-mail dated May 24, 2024 in reference to the complaint you received from
    **** ******.

    Please note
    that Ms. ****** concerns and maintenance complaints have been addressed and all
    necessary repairs have been made to resolve her recent services issues.

    Should you have
    any further questions please feel free to contact me at ###-###-####.


    Sincerely,

    Tonya ******
    Regional
    Property Manager

Orchards of Severn is NOT a BBB Accredited Business.

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