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Business Profile

Accountant

Joanna Kouvaras,CPA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Accountant.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/15/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had been using Ms. ******** tax services for the last few years. She told me she would be happy to help with filing my taxes for 2023. I sent her the information at her request and a check for $225.00 (the cost for last years services) in good faith. The check was cashed but I never heard from her again. I have called several times, emailed several times, texted several times but no response at all. I also filed an inquiry with the Severna Park Chamber of Commerce on their website, of which she is a member. I never received any response. In my opinion she stole $225.00 from me. No services were ever rendered.

    Customer Answer

    Date: 07/15/2024

    Payment was made in advance in anticipation of work to proceed. 

    Customer Answer

    Date: 07/19/2024

    Attached is the documentation from my bank of the amount I prepaid for services that Ms. ******** has refused to provide. 

    Customer Answer

    Date: 07/19/2024

    Attached is the documentation from my bank of the amount I prepaid for services that Ms. ******** has refused to provide. 

    Business Response

    Date: 08/08/2024

    I have reimbursed Ms ****** the $225 fee she paid. I have been very sick for the past 2 months and unable to do much.

    Customer Answer

    Date: 08/10/2024

    As of 8/9/2024 I have not received the Reimbursement mentioned in the response. 

    Customer Answer

    Date: 08/10/2024

     
    Complaint: 21988792

    I am rejecting this response because:
    As of 8/9/2024 I have NOT received any reimbursement. 
    Sincerely,

    ******** ******

    Customer Answer

    Date: 08/25/2024

    I have received reimbursement for the amount in question. As of 8/25/2024 I am satisfied with the response & consider this resolved. 

Joanna Kouvaras,CPA is NOT a BBB Accredited Business.

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