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Business Profile

Medical Equipment

Dynasplint Systems, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Equipment.

Complaints

This profile includes complaints for Dynasplint Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Dynasplint Systems, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/25/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dynasplint provided a Dynasplint shoulder unit to me on 8/11/23. In the agreement, my insurance had agreed to pay a portion for the time I needed the machine, with my co-pay at $98 per month. I was told at the time of delivery that in order to return the machine, I should place the machine and components back into the case provided and ship back to the company using the label they provided via ***. I was not provided instructions to call and notify the company prior to mailing or to take a picture of the tracking and send it to them/keep for my records. I returned the equipment via *** sometime in November 2023. I currently cannot find the tracking receipt. I continued to be charged/paid $98 per month for November and December. I erroneously thought it took a long time for them to process the return and this was the cause, with a plan to follow up in January if I still had payments. I received a couple of calls from Dynasplint after 2023, which I did return late. However, I did not receive a return call. Then without informing me via bill, Dynasplint charged my checking account $490.00. When I called, they said that I had not returned the device, they had sent me correspondence once in December (I did not receive this correspondence, nor did I receive a bill) and that they had called twice so they were able to charge my account since I had initially agreed to monthly automatic payments and to pay for the machine while in my possession. When I explained that the machine had been returned, they said that it had not. The company also states that they do not have and cannot give me the tracking number for the *** label which they created. Now I am in a situation in which I am being charged for the rental, do not have the machine in my possession but cannot track and prove where it is, and I will eventually need to pay for the machine. The company has not been helpful and has been extremely difficult. I need assistance to resolve this situation.

      Business Response

      Date: 03/26/2024

      Please see attached:

      Business Response

      Date: 03/26/2024

      Please see 2nd response. I have located the unit and will be adjusting the account and requesting Ms. ********* credit card be refunded in the amount of $490.00.

      Customer Answer

      Date: 03/27/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ********

    • Initial Complaint

      Date:03/21/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dynasplint is a flimsy, poorly constructed apparatus that does nothing, is extremely overpriced. ***** promises and poor accounting will multiply the fees you pay to this scam. The Dynasplint is a coupe of Velcro strips on a poorly made erector set. Numerous home exercises are more beneficial (and free). Dont waste your money on a do-nothing product the company will make you pay for long after paying the amount charged. Purely a health insurance and hopeful patient scam. My $30 rental became a $450+ charge. The device itself is probably worth $50 to make. Avoid at all cost.

      Business Response

      Date: 03/22/2024

      Please see attached response letter, Small, ****.

      Customer Answer

      Date: 03/22/2024

       
      Complaint: 21466007

      I am rejecting this response because:

      I want future potential Dynasplint clients to understand the failures of this company. 

      the equipment is not worth the rental price and is certainly not worth the Insurance scam rates.

      the company pressures distressed persons dealing with injury/surgery into believing the glorified knee brace will assist in rehabilitation.

      furthermore, after paying the inflated prices, I am still being billed for the uninsured scam price of $450 which had already been resolved.

      Reviews of Dynasplint indicated consumers being sent to collections after satisfying their bills. I feel this is the next action with this unprofessional company. 

      After requesting a proof of payment receipt to acknowledging my payment in full, the customer service representative stammered and stuttered about the assistance (almost like it was not allowed). 

      I was emailed a copied receipt, but I am still not convinced I wont be billed again.

      In summary, high pressure to rent a cheap device that can be made at a **********, scam your insurance company and then be jeopardized by the poor accounting department process should be a known aspect to patients decision in proceeding with this company. 

      **** Small

      Business Response

      Date: 03/25/2024

      Please see attached.

      Business Response

      Date: 03/25/2024

      Please see attached signed W&A for Small, ****

    • Initial Complaint

      Date:09/25/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      see Attached document

      Business Response

      Date: 10/03/2023

      Please see attached response letter for Bitler, ****

      Customer Answer

      Date: 10/09/2023

      Received letter from Dynasplint.**** and I were together the entire day on August 24 th There were no calls from Travis. Furthermore I checked her phone logs and though you stated you called her multiple times there are only two  unidentified numbers for the entire month.
      As stated before **** has memory problems and I’m sure she mentioned it to Travis as she apologizes for it in every conversation she has. She has no memory of her granddaughter being there which is irrelevant because that is not her POA.
      Typical denial by corporate.

    • Initial Complaint

      Date:12/31/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In November 2021 my doctor referred me to Dynasplint Systems to get a knee splint for my right knee that had a total knee replacement I informed my doctor that I couldn't afford the copay which cost $29.23 (now ballooned to $87.69) this was medically necessary for the healing of my stiff knee I spoke with the salesman Tyler on 12/14/21 and was put in for medical hardship waiver for the balance on 12/16/21 Mr. Tyler informed me there was a $0 balance I received an invoice Instead Dynasplint sent me an invoice on 2/20/23/28/222/26/22 again I spoke with Julianna Taylor x4300 on 4/5/22 and was informed there was a $0 balance I received a notice from the collections department on 12/28/22 again still asking for $87 and threatening to report me to the credit bureau and endangering my credit rating for a bill that isn't owed.

      Business Response

      Date: 01/25/2023

      Business Response /* (1000, 5, 2023/01/09) */
      Please see attached


      Consumer Response /* (2000, 7, 2023/01/10) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:10/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We agreed to Dynasplint after a sales person informed us our insurance would cover 100% of the costs and the splints would be ours to own after 12 months. Our insurance paid all 12 months and then denied further payment accordingly. Dynasplint continued to charge our account for the devices beyond the 12 month timeframe we were sold on. Then demanded we return the splints or they would report the "full retail cost" of $15,400 to collections. Meaning they not only lied about us owning the devices, but intend to disregard the thousands in payments by our insurance for the devices and charge us the full retail cost. Of equipment we were told we owned. I have sent copies of the insurance payments to their offices but they continue to send threatening emails and make phone calls demanding we return the devices. This is a long con. And I have advised our neurologist as well as others to avoid engaging this company at all costs in the future.

      Business Response

      Date: 11/09/2022

      Business Response /* (1000, 5, 2022/11/02) */
      Please see attached


      Consumer Response /* (3000, 7, 2022/11/03) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      1. We were told our Dynasplint was 100% covered by insurance, not 80%. This is a fundamental breakdown in your sales practices. We never would have agreed if there were out of pocket costs.

      2. Our neurologist did not suggest we were done with/no longer needed the splints at any time. This is a false statement.

      3. I hung up on your aggressive representative when she threatened to "destroy your credit if you want to play games"

      4. Curiously your total amount due has suddenly gone down by more than half, please explain why I was getting threatening emails to the tune of over $15k if that is not, in fact, how much you actually believe I owe you. This is a scare tactic and an abuse of customers for the purpose of threatening them to comply.

      Tl;Dr Your company violated appropriate billing practices. Your company misrepresented the agreement during the sales meeting. Your company has harassed and threatened me. Your company has lied about correspondence with our doctor. Your company lied about how much the splints are worth.

      Dynasplint is a long con and has multiple reviews above with the exact same experience as I have had. You know you are abusing vulnerable people and you continue to pretend otherwise. You should be shut down.


      Business Response /* (4000, 9, 2022/11/04) */
      Please see attached


      Consumer Response /* (4200, 11, 2022/11/04) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      The issue very clearly is your company's scammy sales practices and false promises. Look above my complaint and see dozens of others who have had the same issues. You need to audit and train your sales team because someone is out there representing your business and telling lies to make sales. And it is YOUR responsibility to honor the promises made by your salespeople.

      I will continue to call out your lies, your scams, your theft. And make sure others know not to do business with you.

    • Initial Complaint

      Date:10/04/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had to lease a medical device from this company. I returned the item to them but they charged me for an additional month. I disputed this charge, they would not adjust the bill to the correct dates. I offered to split the difference and pay for half a month, which they also declined. They are now threatening to send this bill to collections.

      Business Response

      Date: 11/04/2022

      Business Response /* (1000, 5, 2022/10/07) */
      Please see attached


      Consumer Response /* (3000, 11, 2022/10/19) */
      **see attached**


      Business Response /* (4000, 13, 2022/10/20) */
      Please see attached

    • Initial Complaint

      Date:07/23/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Representatives of company do not call backI. I am trying to get instruction to return a medical device, but after multiples attempts and messages, i am asking for some help in getting them to respond

      Business Response

      Date: 08/31/2022

      Business Response /* (1000, 8, 2022/08/11) */
      ***Document Attached***
      Please see attached

    Dynasplint Systems, Inc. is NOT a BBB Accredited Business.

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