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Business Profile

Auto Body Repair and Painting

FG1 Auto Body

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 10, 2023 I had sent my vehicle for repair damages at FG1 Auto Body Shop in Silver Spring, Maryland. After my insurance adjuster estimated 14 hours of labor and supply shipment—I had not received my vehicle until May 3rd, 2023. Upon desperate retrieval of my car after multiple inaccurate and mixed statements of the vehicle’s condition from different employees, I found the interior of my vehicle heavily tampered with. My personal belongings (mostly documents) were taken or disposed of from the locked glove compartment of my vehicle. In addition, a wallet of photos were also stolen from the vehicle in addition to petty change and other personal belongings that have been untouched in previous vehicle maintenance procedures in the past. More concerning, I had photographed my vehicle April 23rd (photo attached) while it was still in FG1’s possession my car parked across the street with a parking ticket issued. When I went to retrieve my vehicle the parking ticket was removed and the owner not only failed to mention the ticket nor offer compensation for the ticket but also informed me that the job was incomplete— the car is missing a light fixture. I’m outraged in a business practice in which condones theft and rummaging of personal items that were intentionally locked away. My wallet of photos was taken, documents, as well other personal items while returning an unfinished vehicle is unfit to be in business. This felt particularly targeted as I’m a woman especially as I was asked if I knew the model of my car despite repeatedly stating so. The failure to report a ticket, resolve the ticket, or compensate me for the parking ticket is FG1’s failure and foul play. Other customers risk their vehicles being extensively searched with items taken or destroyed is reprehensible. Never had I had more unprofessional or flat out disrespectful service and poor workmanship with failure to complete a job I had paid in full.

FG1 Auto Body is NOT a BBB Accredited Business.

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