Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a **** 292 engine for a 1956 **** car and received a **** 292 **** 150 truck engine. They are not compatible.

  Customer Answer

  Date: 03/03/2025

  This will help to explain *** actually stealing my ***** dollars

  Business Response

  Date: 03/05/2025

  Dear Better Business Bureau,
  We are writing to formally respond to the complaint filed by Mr. ***** ********** regarding his purchase from Vaz Auto Solutions. Below is a detailed timeline of the transaction and our efforts to resolve the matter in accordance with our policies:
  1.Initial Inquiry and Order Placement:
  a.On January 17, 2025, Mr. ********** contacted Vaz Auto Solutions seeking an engine for his 1956 **** Crown Victoria.
  b.We provided him with a quotation for the part at $1,521.00 and shipping costs of $657.00, totaling $2,178.00.
  ****. Kacprowicz agreed to the quoted amount and proceeded with payment via eCheck, which we received on January 22, 2025.
  d.An order confirmation email was sent to him on January 17, 2025, at 6:37 PM, to which he responded with explicit confirmation of the order.
  
  2.Shipping and Delivery:
  a.The engine was shipped via ***** Express Lines on January 22, 2025.
  b.The tracking number (Pro # **********) was provided to Mr. ********** via email on January 23, 2025.
  c.The part was successfully delivered on February 5, 2025, at 1:41 PM.
  d.A service feedback email was sent to the customer on February 6, 2025.
  
  *********** Request for Return:
  a.On February 6, 2025, our customer service team contacted Mr. ********** for feedback, at which point he stated that he no longer wanted the part and requested a return.
  b.When asked about the reason for the return, he did not provide any defects or specific concerns, only stating that he did not want the part anymore.
  c.Our team informed him of our return policy, which allows returns if the part is in good condition, but the customer is responsible for return shipping.
  ****. Kacprowicz refused to cover the return shipping and insisted that we provide a return shipping label.
  
  4.Resolution Attempts:
  a.Despite our clear policy, we offered to refund the part cost as a goodwill gesture upon receiving the return, deducting only shipping and labor charges.
  b.The customer later stated that the part did not fit and that his mechanic was unable to install it. However, at the time of ordering, his mechanic had confirmed that modifications could be made to fit the part.
  c.We again requested Mr. ********** to return the part for a refund or replacement, but he refused, stating that he would not invest in return shipping.
  d.After 15 days, per our replacement policy, we marked the case as closed since no return was initiated.
  ****. Kacprowicz later claimed that he had junked the part, which prevented any resolution from our end.
  
  ******* Response:
  a.We have consistently adhered to our policies and provided multiple options to Mr. ********** to resolve the matter fairly.
  **** we have not received the part back, we cannot process a refund or replacement.
  c.The customer has threatened to escalate the matter to BBB and the consumer court.
  d.We remain open to resolutions should Mr. ********** decide to return the part as originally agreed.
  We believe we have acted in good faith, providing transparency, clear communication, and reasonable options for resolution. We appreciate the opportunity to provide this explanation and are happy to cooperate further if necessary.
  
  
  Sincerely,
  Vaz Auto Solutions
  
  

  Customer Answer

  Date: 03/08/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22904331
  
  I am rejecting this response because:   what they sent is just not true.  Enclosed is the Emails that were sent to me and reply's   They stated to me in another email that they bought parts for 70 different junk yards around the country that ship to the customers direct.  I found that they have no mechanics and do not see physically the products they ship.  They operate out of a private home, and this can be verified by looking up the address that they provide as their store location 
  
  

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed rotors for my 1985 380SEC. I was having the hardest time locating the correct parts that fit. I selected VAZ Auto Solutions from their website. I paid this company $300 on October 19th 2024 for the parts, Rotors and brake set. Neither part fit. So I returned the parts, at my expense $47.98.sent back November 6th 2024. I talked to various people who promised me the correct parts and promised when they didn't provide the correct parts, told me I would be reimbursed my $300 payment. Vaz Auto Solutions credited my account **********/01/2024. This company **** me $125.47. I would like every cent returned to me I paid to this company. At my expense leaving stress and costs to the mechanic who was storing my car while this company misdirected and gave me wrong oral best misleading statements.$300.00 Parts cost $47.98 Parts returned expense ($174.53) Credited from Vaz Auto Solutions $125.47 Owed to me by Vaz Auto Solutions Please help me to get all my funds returned. They asked me to send them $300 for the parts. I did. They sent parts that did not fit. Gave me the instructions to return the parts. At my expense and I just want people to be accountable and truthful ****** ******************

  Business Response

  Date: 01/29/2025

  Dear Better Business Bureau,
  Sale date: 1/16/2025

  Phone Number: **********

  Alternate Number: **********

  Email Id: ***********************

  Year : 2009

  Make: GMC

  Model: YUKON

  VIN: *****************

  Part Name: Engine Wiring Harness

  Total Amount $1145

  Shipping Charges : $190.88

  Part Price $954.12 $190.88

  charge on Jan/21/2025

  
  We appreciate the opportunity to address ******************** concerns regarding his order with VAz Auto Parts Solution.
  Mr. ********** placed an order on January 16, 2025, for an Engine Wiring Harness for his 2009 GMC Yukon (VIN: *****************). The total transaction amount was $1,145, including $954.12 for the part and $190.88 for shipping. A shipping charge of $190.88 was processed on January 21, 2025.
  Mr. ********** contacted us for a shipping update, and we informed him that the part was in transit. However, due to unforeseen weather-related delays, the shipment was temporarily affected and delayed. We sincerely regret any inconvenience this has caused and are actively coordinating with our shipping partners to ensure the order reaches him as soon as possible.

  
  Our team remains in direct communication with Mr. ********** and will continue to provide timely updates on his shipment. We are committed to resolving this matter to his satisfaction and appreciate his patience and understanding.

  
  Should you require any further details, please feel free to reach out.