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Business Profile

Auto Repairs

Joe's Auto Repair

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Oct 20th 2023 I was driving back home when my car started hesitating really bad. I was going to attempt to try to make it home but I felt it was more serious than I thought. I saw the gas station which has an auto repair garage which was open and had no cars at the moment. I then spoke to the mechanic I think named ****** and he then began to diagnose the car. He plugged in his code reader and stated with great confidence that my car had 2 bad "ignition coils" that can be easily replaced. Being that they had to order said parts, I am assuming the shop manager ****** then came and spoke to me and assured me the car would be ready the following day Saturday by the end of the day. I get a call that Saturday and I am not sure who I spoke to but they said my car won't be ready until the following Monday. I had to work Monday so I basically gave them till Tuesday. Tuesday comes around and then they say the car is still not ready. Mind you I have no car so I am catching Uber/Lyft to get around so I expressed that I need my car ASAP. So I continue just going to work and waiting on the call that my car is complete. The following Friday it has now been a week, I catch an Uber there before work so I can speak to someone. My car is out front and ************** guess is tending to it and he then shows me the problem potentially is the "throttle body" but says it should be good after a ******** "reprogramming". So a few more days goes by and now he is sometimes refusing my calls, I guess the number they were using was a personal cell phone. After 2 weeks I was fed up and now I am demanding answers. He then tells me my car is somewhere else and he doesn't know the address. I then sent him a text stating that I am getting a lawyer involved and then he finally sends me a text where it is. Another 5 days goes by and the new shop also won't *************. Finally I went and had it toed to my mechanic. My mechanic repaired it but said they destroyed the intake manifold by replacing it.

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